Apple inc. (20240346453). BUSINESS MESSAGING INTERFACE simplified abstract

BUSINESS MESSAGING INTERFACE

Organization Name

apple inc.

Inventor(s)

Marcel Van Os of Santa Cruz CA (US)

Jae Woo Chang of Cupertino CA (US)

Freddy A. Anzures of San Francisco CA (US)

Nicole R. Ryan of San Francisco CA (US)

Hoan Pham of San Jose CA (US)

BUSINESS MESSAGING INTERFACE - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240346453 titled 'BUSINESS MESSAGING INTERFACE

The present disclosure pertains to messaging user interfaces. In some embodiments, an electronic device with processors, memory, and a display initiates a messaging session between a user and a business entity through a messaging user interface. A task affordance is shown in the conversation transcript of the messaging user interface. An interaction to select the task affordance is identified, leading to the initiation of a task in response.

• Electronic device facilitates messaging sessions between users and businesses
• Task affordance displayed in conversation transcript
• Interaction to select task affordance triggers task initiation
• Utilizes processors, memory, and display for seamless communication
• Enhances user experience in messaging interactions

Potential Applications: - Customer service interactions - Sales and marketing communications - Appointment scheduling - Order processing - Feedback collection

Problems Solved: - Streamlining messaging interactions - Improving user engagement - Enhancing task completion efficiency - Facilitating seamless communication between users and businesses

Benefits: - Improved user experience - Increased efficiency in task completion - Enhanced communication between users and businesses - Streamlined messaging interactions

Commercial Applications: Title: Enhanced Messaging User Interfaces for Business Communication This technology can be applied in various industries such as customer service, sales, marketing, and e-commerce. It can improve communication efficiency, customer satisfaction, and overall user experience, leading to increased business productivity and revenue.

Questions about Messaging User Interfaces: 1. How does this technology improve user engagement in messaging interactions? This technology enhances user engagement by displaying task affordances in the conversation transcript, making it easier for users to initiate tasks seamlessly.

2. What are the potential benefits of utilizing this messaging user interface in business communications? The benefits include improved user experience, increased task completion efficiency, enhanced communication between users and businesses, and streamlined messaging interactions.

Original Abstract Submitted

the present disclosure generally relates to messaging user interfaces. in some embodiments, at an electronic device having one or more processors, memory, and a display, a messaging session between a user of the electronic device and a business entity is initiated via a messaging user interface. a task affordance is displayed in a conversation transcript of the messaging user interface. an interaction to select the task affordance is detected. a task is initiated in response to detecting the interaction to select the task affordance.