18398407. INFORMATION PROCESSING DEVICE simplified abstract (TOYOTA JIDOSHA KABUSHIKI KAISHA)
Contents
INFORMATION PROCESSING DEVICE
Organization Name
TOYOTA JIDOSHA KABUSHIKI KAISHA
Inventor(s)
Keiko Nakano of Kawasaki-shi (JP)
INFORMATION PROCESSING DEVICE - A simplified explanation of the abstract
This abstract first appeared for US patent application 18398407 titled 'INFORMATION PROCESSING DEVICE
The abstract describes an information processing device that facilitates telephone conversations between a specific user and an operator based on specific information provided.
- Simplified Explanation: The device helps connect a user with an operator for a telephone conversation based on details of the user's interaction with a device and the status of a vehicle.
- Key Features and Innovation:
- Receives information indicating a user's request for a telephone conversation with an operator. - Analyzes specific information about the user's interaction with a device and the vehicle's status. - Presumes details of the desired conversation based on the information. - Selects a specific operator associated with the presumed details. - Connects the user's device with the operator for the conversation.
- Potential Applications:
- Customer service interactions. - Vehicle assistance services. - Remote troubleshooting support.
- Problems Solved:
- Efficiently connecting users with relevant operators. - Streamlining communication processes. - Enhancing user experience.
- Benefits:
- Improved customer service. - Faster problem resolution. - Personalized interactions.
- Commercial Applications:
- Customer service call centers. - Vehicle assistance companies. - Tech support services.
- Questions about the Technology:
1. How does the device determine the specific operator for the user's conversation? 2. What types of information about the user's interaction with a device are considered in presuming the details of the conversation?
- Frequently Updated Research:
- Stay updated on advancements in information processing for improved user-operator communication.
Original Abstract Submitted
An information processing device includes a control unit configured to: receive information indicating that a specific user is requesting a start of a telephone conversation with an operator, and specific information including at least one of information on details of an interaction between the specific user and a specific device before the specific user requests the telephone conversation and information on a status of a specific vehicle before the specific user requests the start of the telephone conversation; presume details of the telephone conversation desired by the specific user based on the specific information; determine, among a plurality of operators, a specific operator associated with the presumed details of the telephone conversation; and connect a first device for the specific user to make the telephone conversation with the specific operator and a second device for the specific operator to make the telephone conversation with the specific user.
