18615767. FACILITATING USER DEVICE AND/OR AGENT DEVICE ACTIONS DURING A COMMUNICATION SESSION simplified abstract (GOOGLE LLC)
Contents
FACILITATING USER DEVICE AND/OR AGENT DEVICE ACTIONS DURING A COMMUNICATION SESSION
Organization Name
Inventor(s)
Robin Dua of San Francisco CA (US)
Andrew Tomkins of Menlo Park CA (US)
Sujith Ravi of Santa Clara CA (US)
FACILITATING USER DEVICE AND/OR AGENT DEVICE ACTIONS DURING A COMMUNICATION SESSION - A simplified explanation of the abstract
This abstract first appeared for US patent application 18615767 titled 'FACILITATING USER DEVICE AND/OR AGENT DEVICE ACTIONS DURING A COMMUNICATION SESSION
The patent application describes a system that facilitates user device and/or agent device actions during a communication session, optimizing the functionality of the session and reducing resource consumption.
- Tailored outputs enhance the communication session functionality.
- Decreases the number of dialog "turns" and user inputs.
- Mitigates resource consumption during the communication session.
- Involves user devices, agent devices, and an interactive system.
- Analyzes communications from user and agent devices.
- Provides specific action performance elements based on current intent and action.
- Potential Applications:**
This technology can be applied in customer service interactions, virtual assistants, and automated communication systems.
- Problems Solved:**
Reduces the complexity of communication sessions, streamlines interactions, and improves efficiency.
- Benefits:**
Enhanced user experience, increased productivity, and resource optimization during communication sessions.
- Commercial Applications:**
Optimizing customer service interactions, improving virtual assistant performance, and enhancing automated communication systems for various industries.
- Prior Art:**
Researchers can explore existing patents related to interactive communication systems and user device interactions.
- Frequently Updated Research:**
Stay informed about advancements in interactive communication systems, user device interactions, and resource optimization during communication sessions.
- Questions about Interactive Communication Systems:**
1. How does this technology improve user experience during communication sessions? 2. What are the potential implications of resource optimization in interactive communication systems?
Original Abstract Submitted
Facilitating user device and/or agent device actions during a communication session. An interactive communications system provides outputs that are tailored to enhance the functionality of the communication session, reduce the number of dialog “turns” of the communications session and/or the number of user inputs to devices involved in the session, and/or otherwise mitigate consumption of resources during the communication session. In various implementations, the communication session involves user device(s) of a user, agent device(s) of an agent, and the interactive system. The interactive communications system can analyze various communications from the user device(s) and/or agent device(s) during a communication session in which the user directs various communications to the agent, and in which the agent optionally directs various communications to the user. The interactive communications system provides action performance element(s) and/or other output(s) that are each specific to a corresponding current intent and corresponding current action of the communication session.
