Honda motor co., ltd. (20240212004). UNDERSTANDING CUSTOMER'S INTENT FROM CONVERSATIONS IN AN ONLINE MARKETPLACE simplified abstract
Contents
- 1 UNDERSTANDING CUSTOMER'S INTENT FROM CONVERSATIONS IN AN ONLINE MARKETPLACE
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 UNDERSTANDING CUSTOMER'S INTENT FROM CONVERSATIONS IN AN ONLINE MARKETPLACE - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Potential Applications
- 1.6 Problems Solved
- 1.7 Benefits
- 1.8 Commercial Applications
- 1.9 Prior Art
- 1.10 Frequently Updated Research
- 1.11 Questions about Conversational Intent Analysis
- 1.12 Original Abstract Submitted
UNDERSTANDING CUSTOMER'S INTENT FROM CONVERSATIONS IN AN ONLINE MARKETPLACE
Organization Name
Inventor(s)
UNDERSTANDING CUSTOMER'S INTENT FROM CONVERSATIONS IN AN ONLINE MARKETPLACE - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240212004 titled 'UNDERSTANDING CUSTOMER'S INTENT FROM CONVERSATIONS IN AN ONLINE MARKETPLACE
Simplified Explanation
An electronic device and method for understanding customer's intent from conversations is disclosed. The device controls a customer device to render a marketplace user interface associated with an online reseller marketplace. It receives input from the customer device, initiates a chat session between the customer and an agent, records the conversation, updates a score based on the customer's intent to purchase a vehicle, and displays insight information based on the conversation.
- The electronic device controls a customer device to display a marketplace user interface.
- It initiates a chat session between a customer and an agent based on the customer's input.
- The device records and analyzes the conversation between the customer and the agent.
- It updates a score to measure the customer's intent to purchase a vehicle.
- The device displays insight information based on the conversation and the updated score.
Potential Applications
This technology can be applied in various industries such as e-commerce, customer service, and online marketplaces. It can help businesses understand customer intent and improve sales strategies based on customer conversations.
Problems Solved
This technology addresses the challenge of accurately determining customer intent from conversations. It provides a systematic way to analyze and interpret customer queries and responses to improve customer engagement and sales conversion rates.
Benefits
- Enhanced customer experience through personalized interactions - Improved sales strategies based on customer intent analysis - Increased efficiency in understanding and responding to customer queries - Enhanced decision-making process for sales agents
Commercial Applications
Title: Conversational Intent Analysis Technology for Enhanced Customer Engagement This technology can be utilized by e-commerce platforms, online marketplaces, and customer service centers to improve customer interactions, increase sales conversion rates, and enhance overall customer satisfaction. It has the potential to revolutionize the way businesses engage with customers and drive sales.
Prior Art
There may be prior art related to conversational analysis technologies, sentiment analysis tools, and customer intent recognition systems that could be relevant to this technology. Researchers and patent searchers can explore these areas to identify any existing technologies similar to the one described in the patent application.
Frequently Updated Research
Researchers in the fields of natural language processing, artificial intelligence, and customer behavior analysis are continuously exploring new methods and technologies to improve conversational analysis and customer intent recognition. Stay updated on the latest research in these areas to enhance the capabilities of this technology.
Questions about Conversational Intent Analysis
How does this technology improve customer engagement in online marketplaces?
This technology enhances customer engagement by analyzing conversations to understand customer intent and provide personalized insights for sales agents to better assist customers.
What are the potential implications of this technology for e-commerce businesses?
This technology can significantly impact e-commerce businesses by improving sales strategies, increasing customer satisfaction, and driving higher conversion rates through a better understanding of customer intent.
Original Abstract Submitted
an electronic device and method for understanding customer's intent from conversations is disclosed. the electronic device controls a customer device to render a marketplace user interface (ui) associated with an online reseller marketplace. the electronic device receives, from the customer device, an input that includes a selection of a vehicle from a listing on the marketplace and initiates a chat session between a customer associated with the input and an agent. the electronic device records a conversation between the customer and the agent for a duration of the session. the conversation includes queries associated with the vehicle. the electronic device updates a score as measure of an intent of the customer to purchase the vehicle based on a textual analysis of the conversation and controls a display device associated with the agent to render insight information associated with the conversation. the insight information is rendered based on the updated score.
