International business machines corporation (20240161025). Exploratory Orchestration of Mixed Methodology Incident Remediation Workflows simplified abstract

Exploratory Orchestration of Mixed Methodology Incident Remediation Workflows

Organization Name

international business machines corporation

Inventor(s)

Sampath Dechu of Acton MA (US)

Kushal Mukherjee of New Delhi (IN)

Jayachandu Bandlamudi of Guntur (IN)

Naveen Eravimangalath Purushothaman of Thrissur (IN)

Exploratory Orchestration of Mixed Methodology Incident Remediation Workflows - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240161025 titled 'Exploratory Orchestration of Mixed Methodology Incident Remediation Workflows

Simplified Explanation

The patent application describes mechanisms for generating, executing, orchestrating, and monitoring an IT incident remediation task workflow. When an IT incident notification is received, a knowledge data structure associated with the IT resource is retrieved. IT remediation tasks are extracted from the knowledge data structure and matched with skills in a predetermined set. Automated tools are also matched with corresponding skills. An IT incident remediation task workflow is then generated based on the matching of skills associated with the tasks and automation tools, and automatically executed on the IT resource.

• IT incident remediation task workflow generation and execution
• Matching of IT remediation tasks with skills and automation tools
• Automated orchestration and monitoring of IT incident remediation tasks

Potential Applications

This technology can be applied in various industries where IT incident management is crucial, such as cybersecurity, network operations, and IT service management.

Problems Solved

- Streamlining IT incident remediation processes - Improving efficiency and accuracy in resolving IT incidents - Enhancing collaboration between IT teams and automated tools

Benefits

- Faster response times to IT incidents - Reduction in human error during remediation tasks - Optimization of IT resources and automation tools

Potential Commercial Applications

Optimizing IT incident response workflows for large enterprises Improving IT service management processes for IT service providers Enhancing cybersecurity incident response capabilities for organizations

Possible Prior Art

One possible prior art could be existing IT incident management systems that automate certain aspects of incident response but may not provide the level of integration with skills and automation tools as described in this patent application.

How does this technology handle complex IT incident scenarios involving multiple resources and teams?

The patent application does not specifically address how the technology handles complex IT incident scenarios involving multiple resources and teams. It would be interesting to know if the system can scale effectively in such situations and how it ensures coordination among different teams and resources.

What measures are in place to ensure the security and privacy of the data involved in the IT incident remediation tasks?

The patent application does not delve into the security and privacy measures implemented to protect the data involved in IT incident remediation tasks. It would be important to understand how sensitive information is handled and secured within the system to prevent unauthorized access or breaches.

Original Abstract Submitted

mechanisms are provided for generating, executing, orchestrating, and monitoring an information technology (it) incident remediation task workflow. an it incident notification is received and a knowledge data structure associated with an it resource corresponding to the it incident is retrieved. it remediation task(s) are extracted from the knowledge data structure and correlated with skills in a plurality of predetermined skills. automated tools are correlated with corresponding skills in the plurality of predetermined skills. an it incident remediation task workflow is generated based on a matching of skills associated with the it remediation tasks and automation tools. the generated it incident remediation task workflow is automatically executed on the at least one it resource.