18540493. MATRIX BASED BOT IMPLEMENTATION simplified abstract (Microsoft Technology Licensing, LLC)

MATRIX BASED BOT IMPLEMENTATION

Organization Name

Microsoft Technology Licensing, LLC

Inventor(s)

Jokko Korhonen of Seattle WA (US)

MATRIX BASED BOT IMPLEMENTATION - A simplified explanation of the abstract

This abstract first appeared for US patent application 18540493 titled 'MATRIX BASED BOT IMPLEMENTATION

Simplified Explanation

The patent application describes a matrix-based bot implementation for responding to queries. Here is a simplified explanation of the abstract:

• The implementation involves using a matrix with scenarios, questions, and responses for multiple bots.
• Scripts are generated based on the matrix, each containing questions, responses, and scenarios.
• Existing scripts are compared to new scripts to identify modifications needed in the matrix.
• Bots utilize the modified matrix to respond to queries.

Potential Applications

This technology could be applied in customer service chatbots, automated help desks, and virtual assistants.

Problems Solved

1. Efficient handling of a large number of queries. 2. Consistent and accurate responses to user inquiries.

Benefits

1. Improved customer satisfaction. 2. Time-saving for businesses. 3. Scalability in responding to queries.

Potential Commercial Applications

Optimizing customer support operations with AI-driven chatbots.

Possible Prior Art

There may be existing technologies that use matrices for generating responses in chatbots, but specific prior art is not provided in this context.

How does this technology handle complex queries that require human intervention?

The technology seems focused on automated responses based on pre-defined scripts. Handling complex queries may require a different approach or integration with human agents.

What measures are in place to ensure the accuracy and relevance of responses generated by the bots?

While the technology generates responses based on the matrix, ensuring the accuracy and relevance of these responses is crucial for effective communication with users. Additional details on quality control mechanisms would be beneficial.

Original Abstract Submitted

In some examples, matrix based bot implementation may include obtaining, for a plurality of bots that are used to respond to a query, a matrix that includes entries including a plurality of scenarios, a plurality of questions corresponding to the plurality of scenarios, and a plurality of responses. Each response may correspond to a specified question. A plurality of scripts may be generated based on an analysis of the matrix. Each script may include at least one question followed by at least one response, and further followed by at least one scenario. For each script, a closest pre-existing script may be identified based on a comparison of the script to pre-existing scripts. For each script, a modification to the matrix may be generated based on a difference in the script from the closest pre-existing script. The bots may be utilized to respond to the query based on the modified matrix.