Unknown Organization (20250071211). REPLACEABLE ARTIFICIAL INTELLIGENCE MODELS FOR VOICE AND TEXT CHANNELS

REPLACEABLE ARTIFICIAL INTELLIGENCE MODELS FOR VOICE AND TEXT CHANNELS

Organization Name

Unknown Organization

Inventor(s)

Slava Zhakov of Middletown DE (US)

Vyacheslav Sayko of Middletown DE (US)

REPLACEABLE ARTIFICIAL INTELLIGENCE MODELS FOR VOICE AND TEXT CHANNELS

This abstract first appeared for US patent application 20250071211 titled 'REPLACEABLE ARTIFICIAL INTELLIGENCE MODELS FOR VOICE AND TEXT CHANNELS

Original Abstract Submitted

a method for training ai models and interacting with customers during customer service sessions using one or more of the ai models is described. the method can be implemented on a cloud architecture where processing and storage resources used to support the ai models can be scaled based on demand. customer interactions can be recorded and/or monitored in order to provide data for additional training for the ai models. in some embodiments, customer interactions are monitored in real-time in order to make decisions about whether to switch to an ai model more likely to provide a customer more accurate answers and/or a higher level of customer satisfaction.