Gridspace Inc. (20250016269). CONFIGURABLE DYNAMIC CALL ROUTING AND MATCHING SYSTEM

CONFIGURABLE DYNAMIC CALL ROUTING AND MATCHING SYSTEM

Organization Name

Gridspace Inc.

Inventor(s)

Anthony Scodary of Los Angeles CA (US)

Nicolas Benitez of Los Angeles CA (US)

Adam Miller of Los Angeles CA (US)

CONFIGURABLE DYNAMIC CALL ROUTING AND MATCHING SYSTEM

This abstract first appeared for US patent application 20250016269 titled 'CONFIGURABLE DYNAMIC CALL ROUTING AND MATCHING SYSTEM

Original Abstract Submitted

a communication system for processing a call includes control logic and at least one machine learning model generating call classifiers from outputs of an audio signal processor and a natural language processor operated on the call. heuristic logic transforms the call classifiers into weighted sub-metrics for the call, and aggregate normalized gaussian logic transforms the weighted sub-metrics into a metric control that may be applied as a feedback signal to adapt the operation of the control logic. the control logic in turn may adapt the behavior of an agent, automated voice attendant, or a template utilized in a call flow.