18335942. SYSTEMS AND METHODS FOR GENERATING A CONVERSATION SUMMARY FROM CONVERSATIONAL DATA USING A LANGUAGE TRANSFORMATION MODEL (Verizon Patent and Licensing Inc.)
SYSTEMS AND METHODS FOR GENERATING A CONVERSATION SUMMARY FROM CONVERSATIONAL DATA USING A LANGUAGE TRANSFORMATION MODEL
Organization Name
Verizon Patent and Licensing Inc.
Inventor(s)
Durgesh Kumar of Bangalore (IN)
Saurabh Tahiliani of Noida (IN)
SYSTEMS AND METHODS FOR GENERATING A CONVERSATION SUMMARY FROM CONVERSATIONAL DATA USING A LANGUAGE TRANSFORMATION MODEL
This abstract first appeared for US patent application 18335942 titled 'SYSTEMS AND METHODS FOR GENERATING A CONVERSATION SUMMARY FROM CONVERSATIONAL DATA USING A LANGUAGE TRANSFORMATION MODEL
Original Abstract Submitted
A device may receive text data associated with a chatbot, a live chat, or an interactive voice response system, and may preprocess the text data with one or more preprocessing techniques to generate preprocessed data and key intents. The device may convert the preprocessed data and the key intents into embeddings, and may combine the embeddings into an input vector. The device may process the input vector, with a language model, to identify relationships between words and phrases of the text data, and may process the input vector and the relationships, with a summary generation model, to generate a summary of the text data. The device may perform one or more actions based on the summary of the text data.
