18208912. VOICE AI CONTAINER (BANK OF AMERICA CORPORATION)
Contents
VOICE AI CONTAINER
Organization Name
Inventor(s)
Sandeep Verma of Gurugram (IN)
Nandini Rathaur of Mumbai (IN)
Srinivas Dundigalla of Waxhaw NC (US)
Pavan Chayanam of Alamo CA (US)
VOICE AI CONTAINER
This abstract first appeared for US patent application 18208912 titled 'VOICE AI CONTAINER
Original Abstract Submitted
Methods are provided for an artificial intelligence (“AI”) agent answering a call within a voice AI container. The methods may include the AI agent receiving the call from a human caller within the voice AI container, the call may include a query. The methods may include parsing the query to identify context associated with the query. The methods may include identifying using the context an intent of the query. The methods may include determining whether a first valid mapping stored within a backend database, located in the voice AI container, is associated with the intent of the query. The methods may include loading the first valid mapping. The methods may include navigating an agent screen using the loaded valid mapping. The methods may include gathering information required to satisfy the intent of the query. The methods may include relaying the information to the human caller.
