MDLIVE, Inc. (20240403552). ARTIFICIAL-INTELLIGENCE-ASSISTED CONTENT PROCESSING OF CROSS-NETWORK COMMUNICATIONS

ARTIFICIAL-INTELLIGENCE-ASSISTED CONTENT PROCESSING OF CROSS-NETWORK COMMUNICATIONS

Organization Name

MDLIVE, Inc.

Inventor(s)

Michael Shope of Orlando FL (US)

Chuck B. Metturdharma of Bloomfield CT (US)

Lakshmikumari Meerasankaranarayanan of Bloomfield CT (US)

Saul Moncada of Miramar FL (US)

ARTIFICIAL-INTELLIGENCE-ASSISTED CONTENT PROCESSING OF CROSS-NETWORK COMMUNICATIONS

This abstract first appeared for US patent application 20240403552 titled 'ARTIFICIAL-INTELLIGENCE-ASSISTED CONTENT PROCESSING OF CROSS-NETWORK COMMUNICATIONS

Original Abstract Submitted

a computer-implemented method for processing an audio recording includes obtaining the audio recording of an interaction. the computer-implemented method includes automatically transcribing the audio recording into computer-readable text. the computer-implemented method includes determining a set of artificial intelligence (ai) prompts corresponding to the interaction. the computer-implemented method includes providing the computer-readable text and the set of ai prompts to an ai engine. the computer-implemented method also includes receiving a set of analyses from the ai engine corresponding to the set of ai prompts. determining a feature of merit for the interaction based on the set of analyses. the computer-implemented method includes, in response to the feature of merit, selectively generating a notification and transmitting the notification using a selected communications channel.