Zoom video communications, inc. (20240380846). Routing Calls To User Conferencing Software Instances simplified abstract
Contents
- 1 Routing Calls To User Conferencing Software Instances
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 Routing Calls To User Conferencing Software Instances - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Key Features and Innovation
- 1.6 Potential Applications
- 1.7 Problems Solved
- 1.8 Benefits
- 1.9 Commercial Applications
- 1.10 Prior Art
- 1.11 Frequently Updated Research
- 1.12 Questions about the Technology
- 1.13 Original Abstract Submitted
Routing Calls To User Conferencing Software Instances
Organization Name
zoom video communications, inc.
Inventor(s)
Walter F. C. Anderson of Santa Cruz CA (US)
Vi Dinh Chau of Seattle WA (US)
Routing Calls To User Conferencing Software Instances - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240380846 titled 'Routing Calls To User Conferencing Software Instances
Simplified Explanation
The patent application describes a system that allows for the reconfiguration of a telephone number into a service number that can route calls to either a client endpoint or a dedicated conference software instance based on the caller's selection.
- Enables reconfiguration of existing telephone numbers into service numbers
- Selectively routes calls to client endpoints or conference software instances
- Implements separate conferencing software instances for individual operators
- Facilitates calls through a telephony system with menu options for call routing
- Caller can choose to route call to specific operator or conference software instance
Key Features and Innovation
- Reconfiguration of telephone numbers into service numbers for call routing
- Separate conferencing software instances for individual operators
- Menu system for call routing options
- Caller selection determines routing to operator device or conference software instance
Potential Applications
This technology can be applied in various industries such as customer service, teleconferencing, and virtual meetings.
Problems Solved
This technology solves the problem of efficiently routing calls to specific operators or conference software instances based on caller preferences.
Benefits
- Improved call routing efficiency
- Enhanced customer service experience
- Streamlined teleconferencing processes
Commercial Applications
- Customer service call centers
- Teleconferencing services
- Virtual meeting platforms
Prior Art
Further research can be conducted in the field of telephony systems and call routing technologies to identify any prior art related to this innovation.
Frequently Updated Research
Stay updated on advancements in telephony systems, call routing technologies, and conferencing software to enhance the capabilities of this innovation.
Questions about the Technology
How does this technology improve call routing efficiency?
This technology allows for the selective routing of calls to specific operators or conference software instances based on caller preferences, reducing call transfer times and improving overall efficiency.
What are the potential applications of this technology beyond call routing?
This technology can be applied in various industries such as customer service, teleconferencing, and virtual meetings, showcasing its versatility and potential for innovation.
Original Abstract Submitted
a conference service number system enables the reconfiguration of an existing telephone number as a service number usable for selectively routing calls to each of a client endpoint and a dedicated conference software instance. a conferencing system implements separate conferencing software instances for individual operators for whom unique telephone numbers, are assigned. a telephony system facilitates calls to and from telephone numbers and implements a menu system (e.g. an interactive voice response (ivr) menu) for presenting a caller with options to either route a call to a specific telephone number to the subject operator (e.g., to a client device of that operator) or to a conferencing software instance implemented specifically for that operator. the call is accordingly routed to either a device of the operator or to the conferencing software instance based on the selection by the caller.
