18300185. CLIENT COOPERATIVE TROUBLESHOOTING simplified abstract (Cisco Technology, Inc.)

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CLIENT COOPERATIVE TROUBLESHOOTING

Organization Name

Cisco Technology, Inc.

Inventor(s)

Domenico Ficara of Essertines-sur-Yverdon (CH)

Leo Caldarola of Morrens (CH)

Amine Choukir of Lausanne (CH)

Jerome Henry of Pittsboro NC (US)

Ugo M. Campiglio of Morges (CH)

Arun G. Khanna of Sunnyvale CA (US)

CLIENT COOPERATIVE TROUBLESHOOTING - A simplified explanation of the abstract

This abstract first appeared for US patent application 18300185 titled 'CLIENT COOPERATIVE TROUBLESHOOTING

Simplified Explanation

The patent application describes a system where a first computing device receives a troubleshooting request from a second computing device and signals that troubleshooting is being performed. The troubleshooting request is then executed, and troubleshooting aid data is received from a third computing device.

Key Features and Innovation

  • Client cooperative troubleshooting system
  • Troubleshooting request received and executed in accordance with a troubleshooting capability protocol
  • Troubleshooting aid data received from a third computing device

Potential Applications

This technology can be applied in various industries where troubleshooting assistance is required, such as IT support, customer service, and technical maintenance.

Problems Solved

This technology streamlines the troubleshooting process by allowing multiple computing devices to collaborate on resolving issues efficiently.

Benefits

  • Improved troubleshooting efficiency
  • Enhanced collaboration between computing devices
  • Faster problem resolution

Commercial Applications

Title: Enhanced Client Cooperative Troubleshooting System This technology can be utilized by IT companies, customer service centers, and technical support teams to improve their troubleshooting processes, leading to higher customer satisfaction and operational efficiency.

Prior Art

Further research can be conducted in the field of client cooperative troubleshooting systems to explore existing technologies and innovations in this area.

Frequently Updated Research

Stay updated on the latest advancements in client cooperative troubleshooting systems to leverage cutting-edge solutions for efficient issue resolution.

Questions about Client Cooperative Troubleshooting

What are the key benefits of client cooperative troubleshooting systems?

Client cooperative troubleshooting systems offer improved efficiency, enhanced collaboration, and faster problem resolution.

How can client cooperative troubleshooting systems be implemented in different industries?

Client cooperative troubleshooting systems can be implemented in IT support, customer service, and technical maintenance sectors to streamline issue resolution processes.


Original Abstract Submitted

Client cooperative troubleshooting may be provided. A first computing device may receive, from a second computing device, a troubleshooting request in accordance with a troubleshooting capability protocol. Then the first computing device may signal troubleshooting aid messaging indicating troubleshooting is being performed and defining troubleshooting aid data. The troubleshooting request may then be performed in accordance with the troubleshooting capability protocol. The troubleshooting aid data may be received from a third computing device.