18434674. BUSINESS MESSAGING INTERFACE simplified abstract (Apple Inc.)

BUSINESS MESSAGING INTERFACE

Organization Name

Apple Inc.

Inventor(s)

Marcel Van Os of Santa Cruz CA (US)

Jae Woo Chang of Cupertino CA (US)

Freddy A. Anzures of San Francisco CA (US)

Nicole R. Ryan of San Francisco CA (US)

Hoan Pham of San Jose CA (US)

BUSINESS MESSAGING INTERFACE - A simplified explanation of the abstract

This abstract first appeared for US patent application 18434674 titled 'BUSINESS MESSAGING INTERFACE

The abstract of this patent application describes a messaging user interface on an electronic device that facilitates communication between a user and a business entity. The interface displays task affordances in the conversation transcript, allowing users to easily select and initiate tasks during the messaging session.

• The patent application focuses on messaging user interfaces on electronic devices.
• It enables the initiation of messaging sessions between users and business entities.
• Task affordances are displayed in the conversation transcript for easy selection.
• Users can interact to select a task affordance, which initiates a task in response.
• The innovation aims to streamline communication and task completion within messaging interfaces.

Potential Applications: - Customer service interactions - E-commerce transactions - Appointment scheduling - Task management for businesses - Personal productivity tools

Problems Solved: - Simplifying task initiation in messaging interfaces - Enhancing user experience in communication with businesses - Improving efficiency in completing tasks during messaging sessions

Benefits: - Increased user engagement - Faster task completion - Improved customer satisfaction - Enhanced productivity for businesses - Streamlined communication processes

Commercial Applications: Title: Enhanced Messaging User Interfaces for Business Communication This technology can be utilized in various industries such as customer service, e-commerce, and business management software. It has the potential to improve communication efficiency and task completion, leading to better customer experiences and increased productivity for businesses.

Questions about Messaging User Interfaces: 1. How does this technology impact customer interactions with businesses? This technology enhances customer interactions by providing a streamlined process for initiating tasks during messaging sessions, leading to improved efficiency and satisfaction.

2. What are the key advantages of using task affordances in messaging interfaces? Task affordances simplify the task initiation process for users, making it easier to complete tasks within the messaging session, ultimately improving user experience and productivity.

Original Abstract Submitted

The present disclosure generally relates to messaging user interfaces. In some embodiments, at an electronic device having one or more processors, memory, and a display, a messaging session between a user of the electronic device and a business entity is initiated via a messaging user interface. A task affordance is displayed in a conversation transcript of the messaging user interface. An interaction to select the task affordance is detected. A task is initiated in response to detecting the interaction to select the task affordance.