Klevu Oy (20240338740). SYSTEM AND METHOD FOR INTERACTIVE PRODUCT INQUIRIES simplified abstract
Contents
SYSTEM AND METHOD FOR INTERACTIVE PRODUCT INQUIRIES
Organization Name
Inventor(s)
Niraj Aswani of St Albans (GB)
SYSTEM AND METHOD FOR INTERACTIVE PRODUCT INQUIRIES - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240338740 titled 'SYSTEM AND METHOD FOR INTERACTIVE PRODUCT INQUIRIES
The abstract describes a system and method for facilitating interactive product inquiry in an online ecommerce platform, allowing users to ask questions and receive answers from a conversational agent directly on the product page.
- Users can switch to an interactive mode to ask questions about products.
- A conversational agent provides appropriate answers to user inquiries.
- Enables users to quickly obtain information to make better shopping decisions.
- Improves user experience by providing real-time assistance.
- Increases user engagement and satisfaction with the online shopping process.
Potential Applications: - Ecommerce platforms - Customer service chatbots - Online retail websites
Problems Solved: - Lack of real-time product information for online shoppers - Inefficient customer service processes on ecommerce platforms
Benefits: - Enhanced user experience - Improved decision-making for shoppers - Increased customer satisfaction and loyalty
Commercial Applications: - Enhancing customer service on ecommerce platforms - Improving user engagement and conversion rates in online retail
Questions about the technology: 1. How does the system ensure the accuracy of the answers provided by the conversational agent? 2. Can users ask complex or technical questions about products, and how does the system handle them?
Original Abstract Submitted
disclosed below is a system and method for facilitating interactive product inquiry in an online ecommerce platform, which can be accessed from the product page itself. it allows users to switch to an interactive mode, wherein the users can ask any questions they have regarding the products and a conversational agent shall provide appropriate answers. this enables a user to get answers quickly unlike traditional systems. with ease of obtaining information without wasting any time, users can make a better decision while shopping.
