Unknown Organization (20240330947). INTERACTIVE INSTRUCTIONAL SYSTEM simplified abstract
INTERACTIVE INSTRUCTIONAL SYSTEM
Organization Name
Inventor(s)
Ramon Ramos of San Antonio TX (US)
INTERACTIVE INSTRUCTIONAL SYSTEM - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240330947 titled 'INTERACTIVE INSTRUCTIONAL SYSTEM
- Simplified Explanation:**
The system described in the patent application is a network that provides instructions to a user seeking assistance. It includes an uplinking device that transmits visual and audio information across the network. Users can connect with internal or external support members, either choosing from a list of favorites or having a support member assigned based on input information. The system selects the best support member based on this information, and users must rate each session before starting another.
- Key Features and Innovation:**
- Network system for providing instructions to users seeking assistance
- Uplinking device for transmitting visual and audio information
- Options to connect with internal or external support members
- Ability to choose support members or have one assigned based on input information
- System selects best support member based on input information
- Users must rate each support session before starting another
- Potential Applications:**
This technology could be used in customer service, technical support, remote assistance, and training programs.
- Problems Solved:**
This technology addresses the challenges of efficiently connecting users with the most suitable support members based on their needs and input information.
- Benefits:**
- Improved user experience in seeking assistance
- Efficient allocation of support resources
- Enhanced communication between users and support members
- Commercial Applications:**
The technology could be applied in call centers, help desks, online support services, and remote assistance platforms, improving customer satisfaction and operational efficiency.
- Prior Art:**
Potential areas to search for prior art related to this technology include network communication systems, customer service platforms, and remote assistance technologies.
- Frequently Updated Research:**
Stay informed about advancements in network communication systems, customer service technologies, and remote assistance platforms to enhance the capabilities of this technology.
- Questions about the Technology:**
1. How does the system determine the best support member for a user based on input information? 2. What are the potential implications of connecting users with external support members who are not part of their organization?
Original Abstract Submitted
a system that is a network for providing instructions to a user seeking assistance. the system has an uplinking device that is used to transmit information across a network. the uplinking device transfers visual and audio information. the system provides options for the user of the uplinking device to connect with internal support members that are a part of his own organization or connect with external support members that are not a part of the user's organization. within those choices the user can decide whether to choose from a list of favorites or have a support member assigned based on information input into the uplinking device. the system chooses the best support member based on the input information. after a session with the support member, the user must provide a rating on the session before being allowed to begin another session.
