18188358. Methods and Systems for Troubleshooting Mobile Data Issues at a Subscriber Device simplified abstract (T-MOBILE INNOVATIONS LLC)
Contents
Methods and Systems for Troubleshooting Mobile Data Issues at a Subscriber Device
Organization Name
Inventor(s)
Andiputranto Sukojo of Sammamish WA (US)
Methods and Systems for Troubleshooting Mobile Data Issues at a Subscriber Device - A simplified explanation of the abstract
This abstract first appeared for US patent application 18188358 titled 'Methods and Systems for Troubleshooting Mobile Data Issues at a Subscriber Device
Simplified Explanation:
The patent application describes a troubleshooting system that receives instructions from a USSD gateway in the core network indicating data issues with a user equipment (UE). It then provides quick and deep analysis messages to the UE based on subscription usage data and network status data, respectively. Additionally, the system generates a ticket for the network operations center detailing the data issue.
- Key Features and Innovation:
- Troubleshooting system for data issues in UE. - Quick and deep analysis messages based on subscription usage and network status data. - Ticket generation for network operations center.
Potential Applications: The technology can be applied in telecommunications networks to efficiently troubleshoot and resolve data issues in user equipment.
Problems Solved: - Quick identification and resolution of data issues in user equipment. - Streamlined communication between network components for issue resolution.
Benefits: - Improved user experience by resolving data issues promptly. - Enhanced network efficiency through targeted troubleshooting.
Commercial Applications: Title: Enhanced Troubleshooting System for Telecommunications Networks This technology can be utilized by telecom companies to enhance their network troubleshooting capabilities, leading to improved customer satisfaction and operational efficiency.
Prior Art: Readers can explore prior patents related to troubleshooting systems in telecommunications networks to gain a deeper understanding of the technological advancements in this field.
Frequently Updated Research: Stay updated on the latest research in telecommunications network troubleshooting systems to incorporate cutting-edge solutions and advancements into the technology.
Questions about Troubleshooting System: 1. What are the key components of the troubleshooting system described in the patent application?
- The key components include the USSD gateway, subscription usage data, network status data, and the network operations center ticketing system.
2. How does the system differentiate between data issues related to data usage and network status?
- The system analyzes the subscription usage data and network status data to determine the root cause of the data issue in the user equipment.
Original Abstract Submitted
A troubleshooting system is configured to receive, from an unstructured supplementary service data (USSD) gateway (USSD-GW) in the core network, an instruction based on a USSD message indicating that a user equipment (UE) is experiencing a data issue, transmit, to the UE, a quick analysis message in response to the subscription usage data indicating that the data issue is related to the data usage and the subscription plan of the UE, transmit, to the UE, a deep analysis message in response to the network status data indicating that the data issue is related to the radio access network or the core network, and transmit, to a network operations center, a ticket describing the data issue occurring at the UE, wherein the ticket comprises at least a portion of the subscription usage data or the network status data.
