18186702. SYSTEMS AND METHODS FOR AN ENHANCED SUPPORT SESSION USING AN ARTIFICIAL INTELLIGENCE-BASED CONVERSATIONAL ASSISTANT simplified abstract (Verizon Patent and Licensing Inc.)

From WikiPatents
Revision as of 06:16, 1 October 2024 by Wikipatents (talk | contribs) (Creating a new page)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to navigation Jump to search

SYSTEMS AND METHODS FOR AN ENHANCED SUPPORT SESSION USING AN ARTIFICIAL INTELLIGENCE-BASED CONVERSATIONAL ASSISTANT

Organization Name

Verizon Patent and Licensing Inc.

Inventor(s)

RajeshKhanna Singa Ramalingam of Dayton NJ (US)

Kumaradevan Chandrabose of Basking Ridge NJ (US)

Deenaraj Joshi Jangam of Basking Ridge NJ (US)

Srinivasa Kaniganti of Frisco TX (US)

Sankar Shanmugam of Dayton NJ (US)

SYSTEMS AND METHODS FOR AN ENHANCED SUPPORT SESSION USING AN ARTIFICIAL INTELLIGENCE-BASED CONVERSATIONAL ASSISTANT - A simplified explanation of the abstract

This abstract first appeared for US patent application 18186702 titled 'SYSTEMS AND METHODS FOR AN ENHANCED SUPPORT SESSION USING AN ARTIFICIAL INTELLIGENCE-BASED CONVERSATIONAL ASSISTANT

In some implementations, a support system receives a support request from a user device to set up a support session. The system establishes the support session by enabling support communications between the terminal device and the user device. Using artificial intelligence processing, the system determines the intent of the support session based on user utterances. A delegation message is provided to the terminal device, offering the option to exchange support communications with an assisting device executing an automated support agent. Support messages generated by the automated support agent are then sent to the user device.

  • Support system receives support request from user device
  • Establishes support session enabling support communications
  • Determines intent using artificial intelligence processing
  • Provides delegation message with option to exchange support communications with assisting device
  • Automated support agent generates support messages for user device

Potential Applications: - Customer support services - Technical assistance in various industries - Remote troubleshooting for electronic devices

Problems Solved: - Efficient setup of support sessions - Improved communication between users and support systems - Enhanced automation of support processes

Benefits: - Faster resolution of support issues - Enhanced user experience - Cost-effective support solutions

Commercial Applications: Title: "Enhanced Support System for Efficient Customer Assistance" This technology can be utilized by customer service companies, tech support firms, and electronic device manufacturers to streamline support processes and improve customer satisfaction. The market implications include increased efficiency, reduced costs, and enhanced brand reputation.

Questions about Support System: 1. How does the support system determine the intent of the support session? The support system uses artificial intelligence processing to analyze user utterances and infer the intent behind the support request.

2. What are the benefits of enabling support communications between the user device and an assisting device? Enabling support communications between devices allows for more efficient troubleshooting and faster resolution of support issues.


Original Abstract Submitted

In some implementations, a support system may receive, from a user device, a support request to setup a support session. The support system may establish the support session based on the support request by enabling support communications associated with the support session to be exchanged between a terminal device associated with the support system and the user device. The support system may determine an intent associated with the support session by using artificial intelligence processing to process one or more utterances received from the user device. The support system may provide, to the terminal device, a delegation message that includes an option to enable the support communications associated with the support session to be exchanged between the user device and an assisting device associated with the support system. The assisting device may execute an automated support agent. The support system may provide one or more support messages generated by the automated support agent to the user device based on a selection of the option included in the delegation message.

Retrieved from "http://wikipatents.org/index.php?title=18186702._SYSTEMS_AND_METHODS_FOR_AN_ENHANCED_SUPPORT_SESSION_USING_AN_ARTIFICIAL_INTELLIGENCE-BASED_CONVERSATIONAL_ASSISTANT_simplified_abstract_(Verizon_Patent_and_Licensing_Inc.)&oldid=245489"