Netflix patent applications on September 19th, 2024
Patent Applications by Netflix on September 19th, 2024
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Patent Applications by Netflix
Inventor(s): Cheng Ju of Sunnyvale CA (US) for netflix inc.
IPC Code(s): G06F9/451, H04N21/472
CPC Code(s): G06F9/453
Abstract: a computer-implemented method for predicting a user's help intent in relation to a digital streaming system and dynamically customizing a help display based on the predicted help intent. for example, embodiments discussed herein train a help intent machine learning model to generate help intent predictions based on various types of inputs. the embodiments discussed herein further leverage the generated help intent predictions to dynamically update a help display such that when a user lands on that display, predicted solutions that are customized to the user's most likely problem are immediately presented. various other methods, systems, and computer-readable media are also disclosed.
