18626613. HANDLING EXPLICIT INVOCATION OF CHATBOTS simplified abstract (Oracle International Corporation)

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HANDLING EXPLICIT INVOCATION OF CHATBOTS

Organization Name

Oracle International Corporation

Inventor(s)

Saba Amsalu Teserra of Sunnyvale CA (US)

Vishal Vishnoi of Redwood City CA (US)

Jae Min John of Redwood City CA (US)

HANDLING EXPLICIT INVOCATION OF CHATBOTS - A simplified explanation of the abstract

This abstract first appeared for US patent application 18626613 titled 'HANDLING EXPLICIT INVOCATION OF CHATBOTS

The present disclosure pertains to chatbot systems, specifically focusing on techniques for recognizing an explicit invocation of a chatbot and determining an input for the chatbot being invoked. In certain embodiments, this involves detecting an invocation name in a user's statement, which serves as an identifier for a specific chatbot. Upon identifying the invocation name, the statement is refined to extract relevant information for the chatbot, generating a new statement for processing by the chatbot.

  • Detection of an explicit invocation of a chatbot in a user's statement.
  • Refinement of the statement to extract relevant information for the chatbot being invoked.
  • Generation of a new statement for processing by the chatbot.
  • Removal of irrelevant portions of the statement associated with the invocation name.
  • Enhancing the efficiency and accuracy of chatbot interactions.
      1. Potential Applications:

This technology can be applied in customer service chatbots, virtual assistants, and automated helpdesk systems.

      1. Problems Solved:

Streamlining chatbot interactions, improving user experience, and increasing the effectiveness of chatbot responses.

      1. Benefits:

Enhanced user satisfaction, quicker issue resolution, and more efficient chatbot performance.

      1. Commercial Applications:

Optimizing customer support processes, enhancing virtual assistant capabilities, and improving overall user engagement in various industries.

      1. Prior Art:

Researchers can explore existing patents related to chatbot systems, natural language processing, and artificial intelligence technologies.

      1. Frequently Updated Research:

Stay informed about advancements in natural language processing, machine learning, and chatbot development to enhance the capabilities of this technology.

        1. Questions about chatbot invocation:

1. How does the technology differentiate between different chatbots based on the invocation name? 2. What are the potential challenges in accurately determining the relevant parts of a user's statement for the chatbot being invoked?


Original Abstract Submitted

The present disclosure relates to chatbot systems, and more particularly, to techniques for identifying an explicit invocation of a chatbot and determining an input for the chatbot being invoked. In certain embodiments, explicit invocation analysis involves detecting an invocation name in an utterance. The invocation name is an identifier assigned to a particular chatbot. In response to detection of the invocation name, the utterance is refined for input to the particular chatbot by determining which parts of the utterance, if any, contain relevant information for the particular chatbot and generating a new utterance, using the relevant parts of the utterance, for processing by the particular chatbot. The refining can involve removal of a portion of the utterance associated with the invocation name.

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