18624760. THICK CLIENT AND COMMON QUEUING FRAMEWORK FOR CONTACT CENTER ENVIRONMENT simplified abstract (STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY)
Contents
THICK CLIENT AND COMMON QUEUING FRAMEWORK FOR CONTACT CENTER ENVIRONMENT
Organization Name
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Inventor(s)
Chad Skinner of Talladega AL (US)
Scott D. Dies of Eureka IL (US)
Aaron Kammeyer of Clinton IL (US)
THICK CLIENT AND COMMON QUEUING FRAMEWORK FOR CONTACT CENTER ENVIRONMENT - A simplified explanation of the abstract
This abstract first appeared for US patent application 18624760 titled 'THICK CLIENT AND COMMON QUEUING FRAMEWORK FOR CONTACT CENTER ENVIRONMENT
Simplified Explanation: The patent application describes a client application framework for a contact center environment, including a role-specific thick client framework with multiple processes distributed across client devices.
Key Features and Innovation:
- Web browser-based application with multiple processes
- Container application image received from internal server
- Queuing and communication services on client device
- Common queuing framework and integrated model implementation
Potential Applications: This technology could be applied in various contact center environments to streamline communication and improve efficiency.
Problems Solved: The technology addresses the need for a common queuing framework and integrated model implementation in contact center environments.
Benefits:
- Improved communication and efficiency in contact centers
- Streamlined processes for client applications
- Enhanced role-specific functionality for users
Commercial Applications: The technology could be utilized by contact center companies to enhance their client application frameworks, leading to improved customer service and operational efficiency.
Prior Art: Readers interested in prior art related to this technology could start by researching existing client application frameworks in contact center environments.
Frequently Updated Research: Stay updated on the latest advancements in client application frameworks for contact center environments to ensure optimal implementation of this technology.
Questions about Client Application Frameworks: 1. How does this technology improve communication in contact center environments? 2. What are the key features of a role-specific thick client framework in this context?
Original Abstract Submitted
Various techniques described herein relate to a client application framework for a contact center environment. A role-specific thick client framework may include a web browser-based application having multiple processes that can be distributed across the computing infrastructure of the client device. A portion of the framework may include a container application image received from an internal server of the contact center and launched by the client device. The framework also may include queuing and communication services executing on the client device, which interface with the internal client application and external service providers to support a common queuing framework and an integrated model implementation across the contact center environment.
