View source for Zoom video communications, inc. (20240249162). Automated Question Answering In Communication Software simplified abstract

=Automated Question Answering In Communication Software=


==Organization Name==

[[:Category:zoom video communications, inc.|zoom video communications, inc.]]


[[Category:zoom video communications, inc.]]

==Inventor(s)==

[[:Category:Alejandro Paiuk of West Hartford CT (US)|Alejandro Paiuk of West Hartford CT (US)]][[Category:Alejandro Paiuk of West Hartford CT (US)]]

==Automated Question Answering In Communication Software - A simplified explanation of the abstract==


This abstract first appeared for US patent application 20240249162 titled 'Automated Question Answering In Communication Software

==Simplified Explanation==
A server uses a chat bot to provide answers to user queries without posting them to a communication modality.

==Key Features and Innovation==
* Server receives query from user device
* Chat bot determines query corresponds to stored question and answer in knowledgebase
* Server provides stored answer to user device through chat bot
* Prompt given to user to not post query to communication modality

==Potential Applications==
This technology can be used in customer service chat systems, online forums, and social media platforms to provide quick and accurate responses to user queries.

==Problems Solved==
This technology streamlines the process of answering common questions by providing instant responses without the need for manual intervention.

==Benefits==
* Improved user experience
* Faster response times
* Reduction in repetitive tasks for customer service agents

==Commercial Applications==
* Customer service chat systems
* Online forums
* Social media platforms

==Questions about the Technology==
===How does this technology improve user experience?===
This technology improves user experience by providing quick and accurate responses to user queries without the need for manual intervention.

===What are the potential applications of this technology?===
The potential applications of this technology include customer service chat systems, online forums, and social media platforms.


==Original Abstract Submitted==

a server receives a query from a user device for posting to a communication modality. the server determines, using a chat bot associated with the communication modality, that the query corresponds to a stored question associated with a stored answer in a knowledgebase. the server provides, via the chat bot, the stored answer to the user device with a prompt to forgo posting the query to the communication modality.



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