View source for Gridspace Inc. (20250016269). CONFIGURABLE DYNAMIC CALL ROUTING AND MATCHING SYSTEM

=CONFIGURABLE DYNAMIC CALL ROUTING AND MATCHING SYSTEM=


==Organization Name==

[[:Category:Gridspace Inc.|Gridspace Inc.]]


[[Category:Gridspace Inc.]]

==Inventor(s)==

[[:Category:Anthony Scodary of Los Angeles CA US|Anthony Scodary of Los Angeles CA US]][[Category:Anthony Scodary of Los Angeles CA US]]

[[:Category:Nicolas Benitez of Los Angeles CA US|Nicolas Benitez of Los Angeles CA US]][[Category:Nicolas Benitez of Los Angeles CA US]]

[[:Category:Adam Miller of Los Angeles CA US|Adam Miller of Los Angeles CA US]][[Category:Adam Miller of Los Angeles CA US]]

==CONFIGURABLE DYNAMIC CALL ROUTING AND MATCHING SYSTEM==


This abstract first appeared for US patent application 20250016269 titled 'CONFIGURABLE DYNAMIC CALL ROUTING AND MATCHING SYSTEM

==Original Abstract Submitted==

a communication system for processing a call includes control logic and at least one machine learning model generating call classifiers from outputs of an audio signal processor and a natural language processor operated on the call. heuristic logic transforms the call classifiers into weighted sub-metrics for the call, and aggregate normalized gaussian logic transforms the weighted sub-metrics into a metric control that may be applied as a feedback signal to adapt the operation of the control logic. the control logic in turn may adapt the behavior of an agent, automated voice attendant, or a template utilized in a call flow.



[[Category:H04M3/523]]
[[Category:CPC_H04M3/5233]]