View source for FMR LLC (20240420584). METHOD FOR CONVERSATION SIMULATION

=METHOD FOR CONVERSATION SIMULATION=


==Organization Name==

[[:Category:FMR LLC|FMR LLC]]


[[Category:FMR LLC]]

==Inventor(s)==

[[:Category:Elizabeth Bowen of Andes NY (US)|Elizabeth Bowen of Andes NY (US)]][[Category:Elizabeth Bowen of Andes NY (US)]]

[[:Category:Dean Biele of Lowell MA (US)|Dean Biele of Lowell MA (US)]][[Category:Dean Biele of Lowell MA (US)]]

[[:Category:Sean Cawley of Providence RI (US)|Sean Cawley of Providence RI (US)]][[Category:Sean Cawley of Providence RI (US)]]

==METHOD FOR CONVERSATION SIMULATION==


This abstract first appeared for US patent application 20240420584 titled 'METHOD FOR CONVERSATION SIMULATION




==Original Abstract Submitted==

a method for customer service representative training via a conversation with a simulated customer includes: receiving a profile of a simulated customer; causing display of the profile of the simulated customer; generating a plurality of textual prompts associated with the simulated customer and based on the profile of the simulated customer; generating a plurality of audio prompts associated with the simulated customer, each one corresponding to one of the textual prompts; playing each one of the plurality of audio prompts. the method also includes receiving a plurality of audio responses associated with the customer service representative, each one in response to a corresponding one of the audio prompts; generating a plurality of textual responses associated with the customer service representative, each one corresponding to one of the audio responses; storing the plurality of textual prompts and the plurality of textual responses in a database.



[[Category:G09B5/04]]
[[Category:G06Q30/015]]
[[Category:CPC_G09B5/04]]