View source for 20250165882. Ticket (DeLorean Artificial Intelligence, .)

= TICKET ENGINE SYSTEM AND METHOD =

'''Abstract''':
techniques for managing work tickets, including receiving a work ticket including a textual description of a technical issue to be resolved, determining, based on the textual description, ticket data including an issue description indicative of the technical issue to be resolved, determining, based on application of the issue description to a group mapping model, an agent group corresponding to the technical issue, determining, based on application of the agent group to an agent mapping model, an agent of the group for resolving the technical issue, and providing, in response to determining the agent of the group for resolving the technical issue, the work ticket to the agent.

'''Inventor(s)''': [[:Category:Severence M. MacLaughlin of Palm Beach FL US|Severence M. MacLaughlin]], [[:Category:Ram Prasad Bora of Palm Beach FL US|Ram Prasad Bora]], [[:Category:Dhiraj Sharma of Palm Beach FL US|Dhiraj Sharma]]

'''CPC Classification''': [[:Category:CPC_G06Q10/063112|G06Q10/063112]] ({Skill-based matching of a person or a group to a task})


[[Category:Patent Applications]]
[[Category:DeLorean Artificial Intelligence, Inc.]]
[[Category:CPC_G06Q10/063112]]
[[Category:Severence M. MacLaughlin of Palm Beach FL US]]
[[Category:Ram Prasad Bora of Palm Beach FL US]]
[[Category:Dhiraj Sharma of Palm Beach FL US]]

[https://wikipatents.org/index.php?search=20250165882+rejection&title=Special%3ASearch&wprov=acrw1_-1 Search for rejections for patent application number 20250165882]


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