View source for 18156840. Automated Question Answering In Communication Software simplified abstract (Zoom Video Communications, Inc.)

=Automated Question Answering In Communication Software=


==Organization Name==

[[:Category:Zoom Video Communications, Inc.|Zoom Video Communications, Inc.]]


[[Category:Zoom Video Communications, Inc.]]

==Inventor(s)==

[[:Category:Alejandro Paiuk of West Hartford CT (US)|Alejandro Paiuk of West Hartford CT (US)]][[Category:Alejandro Paiuk of West Hartford CT (US)]]

==Automated Question Answering In Communication Software - A simplified explanation of the abstract==


This abstract first appeared for US patent application 18156840 titled 'Automated Question Answering In Communication Software

==Simplified Explanation==
A server uses a chat bot to provide answers to user queries without posting them to a communication modality.

==Key Features and Innovation==
* Server receives query from user device
* Chat bot determines query corresponds to stored question and answer in knowledgebase
* Server provides stored answer to user device with prompt to not post query

==Potential Applications==
This technology can be used in customer service chatbots, online forums, and social media platforms to provide quick and accurate responses to user queries.

==Problems Solved==
This technology streamlines the process of answering common questions by providing instant access to stored answers, saving time and improving user experience.

==Benefits==
* Faster response times
* Improved user satisfaction
* Reduction in redundant queries

==Commercial Applications==
This technology can be applied in customer service industries, online communities, and social media platforms to enhance user engagement and streamline communication processes.

==Prior Art==
Researchers can explore similar technologies in the field of natural language processing and chatbot development to understand the evolution of this innovation.

==Frequently Updated Research==
Stay updated on advancements in natural language processing, knowledgebase management, and chatbot technology to enhance the capabilities of this innovation.

==Questions about the Technology==
===How does this technology improve user experience?===
This technology improves user experience by providing quick and accurate answers to queries, reducing wait times and increasing user satisfaction.

===What are the potential drawbacks of relying on a chatbot for answering user queries?===
While chatbots can provide instant responses, they may lack the human touch and personalized assistance that some users prefer.


==Original Abstract Submitted==

A server receives a query from a user device for posting to a communication modality. The server determines, using a chat bot associated with the communication modality, that the query corresponds to a stored question associated with a stored answer in a knowledgebase. The server provides, via the chat bot, the stored answer to the user device with a prompt to forgo posting the query to the communication modality.



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