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Category:H04M3/51
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This category has the following 31 subcategories, out of 31 total.
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Pages in category "H04M3/51"
The following 132 pages are in this category, out of 132 total.
1
- 17457743. ENHANCED ISSUE DETECTION AND RESOLUTION IN A CALL CENTER simplified abstract (INTERNATIONAL BUSINESS MACHINES CORPORATION)
- 17527950. COMPUTER-BASED SYSTEMS CONFIGURED FOR AUTOMATED EXTRACTION OF DATA FROM INPUTS AND METHODS OF USE THEREOF simplified abstract (Capital One Services, LLC)
- 17529796. CALL CONTEXT TRANSFER FROM ONE CALL CENTER SYSTEM TO OTHER CALL CENTER SYSTEM(S) simplified abstract (MICROSOFT TECHNOLOGY LICENSING, LLC)
- 17850278. TECHNIQUES TO PERFORM DYNAMIC CALL CENTER AUTHENTICATION UTILIZING A CONTACTLESS CARD simplified abstract (Capital One Services, LLC)
- 17946741. HUMAN ASSISTED LIVE OPERATIONS SYSTEMS AND METHODS simplified abstract (GM Cruise Holdings LLC)
- 17946824. HUMAN ASSISTED LIVE OPERATIONS SYSTEMS AND METHODS simplified abstract (GM Cruise Holdings LLC)
- 18054728. SYSTEM FOR REQUESTING EMERGENCY SERVICE IN AN ONLINE COLLABORATION CONTEXT simplified abstract (Microsoft Technology Licensing, LLC)
- 18074674. CHATBOT DEFLECTION simplified abstract (Bank of America Corporation)
- 18090151. DEVICE, SYSTEM, AND METHOD TO INITIATE ELECTRONIC ACTIONS ON CALLS AND MANAGE CALL-TAKING RESOURCES simplified abstract (MOTOROLA SOLUTIONS, INC.)
- 18100459. SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENCY AND/OR DURATION OF ASSISTANT INTERACTION simplified abstract (GOOGLE LLC)
- 18152128. SYSTEMS AND METHODS FOR AUTHENTICATION FOR USER SUPPORT simplified abstract (Capital One Services, LLC)
- 18156500. Programmable Contact Center Device simplified abstract (Zoom Video Communications, Inc.)
- 18208912. VOICE AI CONTAINER (BANK OF AMERICA CORPORATION)
- 18209295. ARRANGEMENTS FOR DETECTING BI-DIRECTIONAL ARTIFICIAL INTELLIGENCE (AI) VOICE COMMUNICATIONS AND NEGOTIATING DIRECT DIGITAL COMMUNICATIONS simplified abstract (Capital One Services, LLC)
- 18274900. INFORMATION TRANSMISSION APPARATUS, INFORMATION PROCESSING METHOD, AND INFORMATION TRANSMISSION METHOD simplified abstract (NEC Corporation)
- 18337209. CALL CONTEXT TRANSFER FROM ONE CALL CENTER SYSTEM TO OTHER CALL CENTER SYSTEM(S) simplified abstract (Microsoft Technology Licensing, LLC)
- 18394363. CALLER AND RECIPIENT ALTERNATE CHANNEL IDENTITY CONFIRMATION simplified abstract (Capital One Services, LLC)
- 18415153. Stream Listening Cache Updater simplified abstract (Capital One Services, LLC)
- 18422263. SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING INTERACTIONS TO AND FROM AN ARTIFICIAL INTELLIGENCE (AI) CHAT SESSION simplified abstract (Capital One Services, LLC)
- 18507465. SECURE AUTHENTICATION OF A USER simplified abstract (Capital One Services, LLC)
- 18521580. Automated Conference Item Selection simplified abstract (Zoom Video Communications, Inc.)
- 18605541. FRAUD DETECTION IN CONTACT CENTERS USING DEEP LEARNING MODEL simplified abstract (Wells Fargo Bank, N.A.)
- 18609607. SYSTEMS AND METHODS FOR IMPROVING CONTENT DISCOVERY IN RESPONSE TO A VOICE QUERY simplified abstract (ROVI GUIDES, INC.)
- 18679839. INTEGRATED REPRESENTATIVE PROFILE DATA IN CONTACT CENTER ENVIRONMENT simplified abstract (STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY)
- 18722291. VISUALIZED INFORMATION GENERATION APPARATUS, VISUALIZED INFORMATION GENERATION METHOD, AND PROGRAM (Nippon Telegraph and Telephone Corporation)
- 18736956. TRANSACTION FRAUD PREVENTION TOOL simplified abstract (Wells Fargo Bank, N.A.)
- 18817155. VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY ASSURANCE (State Farm Mutual Automobile Insurance Company)
- 18967184. Large Call Queue Batch Ringing (Zoom Video Communications, Inc.)
2
- 20240015535. E911 BACKHAUL ROUTING TESTS REMOTE FROM COVERAGE AREA simplified abstract (Spirent Communications, Inc.)
- 20240022663. COMPUTER-IMPLEMENTED METHOD AND SYSTEM FOR RESPONSE TIME REDUCTION IN EMERGENCY INCIDENT EVENTS simplified abstract (Unify Patente GmbH & Co. KG)
- 20240040041. METHOD AND SYSTEM FOR MANAGING AN INCIDENT CALL simplified abstract (MOTOROLA SOLUTIONS INC.)
- 20240048656. SELECTING A TARGET QUEUE FOR AN ELECTRONIC COMMUNICATION simplified abstract (Capital One Services, LLC)
A
- Accessibility patent applications on January 16th, 2025
- AR/VR/XR patent applications on September 26th, 2024
- Audio Technologies patent applications on 21st Feb 2025
- Audio Technologies patent applications on 28th Feb 2025
- Audio Technologies patent applications on April 11th, 2024
- Audio Technologies patent applications on April 25th, 2024
- Audio Technologies patent applications on August 1st, 2024
- Audio Technologies patent applications on August 8th, 2024
- Audio Technologies patent applications on February 1st, 2024
- Audio Technologies patent applications on February 20th, 2025
- Audio Technologies patent applications on February 27th, 2025
- Audio Technologies patent applications on February 29th, 2024
- Audio Technologies patent applications on January 11th, 2024
- Audio Technologies patent applications on January 16th, 2025
- Audio Technologies patent applications on June 20th, 2024
- Audio Technologies patent applications on March 14th, 2024
- Audio Technologies patent applications on May 16th, 2024
- Audio Technologies patent applications on May 30th, 2024
- Audio Technologies patent applications on October 17th, 2024
- Audio Technologies patent applications on September 19th, 2024
B
C
- Capital one services, llc (20240236084). SYSTEMS AND METHODS FOR AUTHENTICATION FOR USER SUPPORT simplified abstract
- Capital one services, llc (20240314218). Stream Listening Cache Updater simplified abstract
- Capital one services, llc (20240348602). CALLER AND RECIPIENT ALTERNATE CHANNEL IDENTITY CONFIRMATION simplified abstract
- Capital one services, llc (20250005591). SYSTEMS AND METHODS FOR AUTOMATED DISCREPANCY DETERMINATION, EXPLANATION, AND RESOLUTION
- Capital One Services, LLC (20250023983). COMPUTER-BASED SYSTEMS CONFIGURED FOR AUTOMATED EXTRACTION OF DATA FROM INPUTS AND METHODS OF USE THEREOF
- Capital One Services, LLC (20250063118). COMPUTER-BASED SYSTEMS CONFIGURED TO MONITOR A COMMUNICATION SESSION AND GENERATE A TRAINING SESSION AND METHODS OF USE THEREOF
- Capital One Services, LLC patent applications on February 8th, 2024
- Capital One Services, LLC patent applications on January 2nd, 2025
- Capital One Services, LLC patent applications on July 11th, 2024
- Capital One Services, LLC patent applications on March 14th, 2024
- Capital One Services, LLC patent applications on October 17th, 2024
- Capital One Services, LLC patent applications on September 19th, 2024
- CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD. (20240236236). METHOD, INTERNET OF THINGS SYSTEM, AND MEDIUM FOR SMART CUSTOMER SERVICE MANAGEMENT OF SMART GAS CALL CENTER simplified abstract
- Cisco Technology, Inc. patent applications on January 30th, 2025
- Cloud Computing patent applications on 28th Feb 2025
- Cloud Computing patent applications on February 27th, 2025
- Cloud Computing patent applications on February 8th, 2024
- Comcast Cable Communications, LLC (20250023928). VOICE SERVICE ROUTING SYSTEM FOR ACCESSIBILITY
- Cyara Solutions Pty Ltd (20240348724). SYSTEM AND METHOD FOR TESTING REAL-TIME COMMUNICATIONS BETWEEN BROWSERS AND CONTACT CENTERS simplified abstract
F
G
- Gm global technology operations llc (20240244137). INTELLIGENT CALL QUEUE PRIORITIZATION BASED ON VEHICULAR DATA RETRIEVAL simplified abstract
- GM GLOBAL TECHNOLOGY OPERATIONS LLC patent applications on July 18th, 2024
- GOOGLE LLC (20240265923). AUTOMATED CALLING SYSTEM simplified abstract
- Google llc (20240265923). AUTOMATED CALLING SYSTEM simplified abstract
- Google llc (20240412733). AUTOMATED CALLING SYSTEM
- GOOGLE LLC patent applications on August 8th, 2024
- GOOGLE LLC patent applications on December 12th, 2024
- GOOGLE LLC patent applications on February 20th, 2025
- GOOGLE LLC patent applications on January 25th, 2024
I
- INTERNATIONAL BUSINESS MACHINES CORPORATION patent applications on January 25th, 2024
- Intrado Life & Safety, Inc. (20240259479). PUBLISH AND SUBSCRIBE CALL CENTER ARCHITECTURE simplified abstract
- Intrado Life & Safety, Inc. (20250069386). METHOD/SYSTEM TO IDENTIFY, EXTRACT, AND CONVEY KEY WORDS, PHRASES, AND MEANINGS IN SERVICE OF EMERGENCY COMMUNICATIONS (E.G., VOICE, TEXT, AND VIDEO)
- Intrado Life & Safety, Inc. (20250071203). METHOD/SYSTEM TO IDENTIFY, EXTRACT, AND CONVEY KEY WORDS, PHRASES, AND MEANINGS IN SERVICE OF EMERGENCY COMMUNICATIONS (E.G., VOICE, TEXT, AND VIDEO)
- IoT/Sensors patent applications on 12th Jul 2024
- IoT/Sensors patent applications on July 11th, 2024
S
T
- T-Mobile USA, Inc. (20250063072). ENABLING A WIDEBAND CODEC AUDIO CALL BETWEEN A MOBILE DEVICE AND A WIRELESS TELECOMMUNICATION NETWORK SUPPORT CENTER
- Twilio inc. (20240098149). SYSTEM AND METHOD FOR CONTEXTUAL COMMUNICATION simplified abstract
- Twilio inc. (20240121341). SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE simplified abstract
- Twilio inc. (20240291919). SYSTEM AND METHOD FOR QUEUING A COMMUNICATION SESSION simplified abstract
- Twilio Inc. patent applications on April 11th, 2024
- Twilio Inc. patent applications on August 29th, 2024
- Twilio Inc. patent applications on January 23rd, 2025
- Twilio Inc. patent applications on March 21st, 2024
U
Z
- Zoom video communications, inc. (20240187525). Modifying Queue Positions Of Users Of A Virtual Waiting Room simplified abstract
- Zoom video communications, inc. (20240244136). Training An Intent Matching Engine Of A Contact Center simplified abstract
- Zoom video communications, inc. (20240251037). Programmable Contact Center Device simplified abstract
- Zoom video communications, inc. (20240259496). Connecting A User Device To An Agent Device At A Contact Center simplified abstract
- Zoom video communications, inc. (20240267463). Transcribing Interactive Voice Response Menu Options To Generate Visualizations During A Call simplified abstract
- Zoom Video Communications, Inc. (20240267463). Transcribing Interactive Voice Response Menu Options To Generate Visualizations During A Call simplified abstract
- Zoom video communications, inc. (20240275884). Calculating An Estimated Wait Time simplified abstract
- Zoom video communications, inc. (20240314239). Emergency Call Telephone Numbers For Extension-Only Devices simplified abstract
- Zoom video communications, inc. (20240333838). Distributing Queries To Agent Group Devices simplified abstract
- Zoom video communications, inc. (20240340376). Reconnecting To A Node Of An Interactive Voice Response Service simplified abstract
- Zoom video communications, inc. (20240430357). Video-Assisted Presence Detection
- Zoom video communications, inc. (20250097350). Large Call Queue Batch Ringing
- Zoom Video Communications, Inc. patent applications on August 15th, 2024
- Zoom Video Communications, Inc. patent applications on August 1st, 2024
- Zoom Video Communications, Inc. patent applications on August 8th, 2024
- Zoom Video Communications, Inc. patent applications on December 26th, 2024
- Zoom Video Communications, Inc. patent applications on January 30th, 2025
- Zoom Video Communications, Inc. patent applications on July 18th, 2024
- Zoom Video Communications, Inc. patent applications on July 25th, 2024
- Zoom Video Communications, Inc. patent applications on June 6th, 2024
- Zoom Video Communications, Inc. patent applications on March 20th, 2025
- Zoom Video Communications, Inc. patent applications on October 10th, 2024
- Zoom Video Communications, Inc. patent applications on October 3rd, 2024
- Zoom Video Communications, Inc. patent applications on September 19th, 2024
