US Patent Application 18366658. MACHINE LEARNING FOR DETERMINING COMMUNICATION PROTOCOLS simplified abstract

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MACHINE LEARNING FOR DETERMINING COMMUNICATION PROTOCOLS

Organization Name

Capital One Services, LLC

Inventor(s)

Sara Brodsky of New York NY (US)

Jennifer Kwok of Brooklyn NY (US)

Tania Cruz Morales of Washington DC (US)

Joshua Edwards of Philadelphia PA (US)

Abhay Donthi of Washington DC (US)

Jason Zwierzynski of Chapel Hill NC (US)

MACHINE LEARNING FOR DETERMINING COMMUNICATION PROTOCOLS - A simplified explanation of the abstract

This abstract first appeared for US patent application 18366658 titled 'MACHINE LEARNING FOR DETERMINING COMMUNICATION PROTOCOLS

Simplified Explanation

- This patent application describes methods and systems for using machine learning models to determine if a user will complete a task by a deadline. - The machine learning models can be trained to recommend a communication protocol for sending reminders to the user, increasing the likelihood of task completion. - The computing system can generate recommendations for the type of reminder to send based on the prediction of whether the user will complete the task by the deadline. - The computing system can determine the message content, communication protocol, and timing for sending the reminder message.


Original Abstract Submitted

Methods and systems are disclosed herein for using one or more machine learning models to determine whether a user is expected to complete a task or action by a deadline. The one or more machine learning models may be trained and/or used to recommend a communication protocol for sending a reminder to the user such that the user is predicted to be more likely to complete an action by the action's deadline. A computing system may use the one or more machine learning models to generate a recommendation for type of reminder to send, for example, if it is predicted that the user is not expected to complete the task by the deadline. A computing system may determine the message to send, the communication protocol to use, and/or the time to send the message.