US Patent Application 18230614. METHODS AND ARRANGEMENTS TO ADJUST COMMUNICATIONS simplified abstract

METHODS AND ARRANGEMENTS TO ADJUST COMMUNICATIONS

Organization Name

Capital One Services, LLC

Inventor(s)

Fardin Abdi Taghi Abad of Champaign IL (US)

Austin Grant Walters of McLean VA (US)

Jeremy Edward Goodsitt of McLean VA (US)

Reza Farivar of McLean VA (US)

Vincent Pham of McLean VA (US)

Anh Truong of McLean VA (US)

METHODS AND ARRANGEMENTS TO ADJUST COMMUNICATIONS - A simplified explanation of the abstract

This abstract first appeared for US patent application 18230614 titled 'METHODS AND ARRANGEMENTS TO ADJUST COMMUNICATIONS

Simplified Explanation

The patent application describes a system that uses logic to adjust communications between customers based on their use of synonyms.

• The system clusters customers into two groups based on their use of different subsets of synonyms.
• Each group is assigned a tag, and each synonym is associated with the corresponding group's tag.
• The system also associates models with pairs of the groups.
• The models adjust the words used in communications between the two groups by replacing words based on the associated synonyms.

Original Abstract Submitted

Logic may adjust communications between customers. Logic may cluster customers into a first group associated with a first subset of synonyms and a second group associated with a second subset of the synonyms. Logic may associate a first tag with the first group and with each of the synonyms of the first subset. Logic may associate a second tag with the second group and with each of the synonyms of the second subset. Logic may associate one or more models with pairs of the groups. A first pair may comprise the first group and the second group. The first model associated with the first pair may adjust words in communications between the first group and the second group, based on the synonyms associated with the first pair, by replacement of words in a communication between customers of the first subset and customers of the second sub set.