US Patent Application 17738624. SIMILARITY-BASED CATEGORIZATION FOR COLLECTION TREATMENT INCORPORATING FUTURE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) CHANNELS simplified abstract
SIMILARITY-BASED CATEGORIZATION FOR COLLECTION TREATMENT INCORPORATING FUTURE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) CHANNELS
Organization Name
AT&T Intellectual Property I, L.P.
Inventor(s)
Wen-Ling Hsu of Bridgewater NJ (US)
Zhengyi Zhou of Chappaqua NY (US)
Eric Zavesky of Austin TX (US)
SIMILARITY-BASED CATEGORIZATION FOR COLLECTION TREATMENT INCORPORATING FUTURE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) CHANNELS - A simplified explanation of the abstract
This abstract first appeared for US patent application 17738624 titled 'SIMILARITY-BASED CATEGORIZATION FOR COLLECTION TREATMENT INCORPORATING FUTURE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) CHANNELS
Simplified Explanation
The patent application describes a method for managing communication channels and user responses. Here are the key points:
- Obtaining a list of communication channels, each associated with specific features.
- Correlating each communication channel with user responses.
- Receiving an identification of a new communication channel that is not in the list.
- Determining which existing communication channels are similar to the new channel based on their associated features.
- Assigning user responses from the list to the new communication channel based on the determination.
Original Abstract Submitted
Aspects of the subject disclosure may include, for example, obtaining a list of a plurality of communication channels, each communication channel being associated with at least one respective feature of a plurality of features; correlating each communication channel in the list with at least one respective user response of a plurality of user responses; receiving an identification of a new communication channel that does not exist in the list, the new communication channel being associated with at least one feature of the plurality of features; determining, based upon the at least one feature that is associated with the new communication channel, with which one or more of the plurality of communication channels in the list the new communication channel is similar, resulting in a determination; and assigning, based upon the determination, at least one of the plurality of user responses to the new communication channel. Other embodiments are disclosed.
