Twilio inc. (20240121341). SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE simplified abstract
Contents
- 1 SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Potential Applications
- 1.6 Problems Solved
- 1.7 Benefits
- 1.8 Potential Commercial Applications
- 1.9 Possible Prior Art
- 1.10 Original Abstract Submitted
SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE
Organization Name
Inventor(s)
John Wolthuis of San Francisco CA (US)
Robert Brazier of San Francisco CA (US)
SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240121341 titled 'SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE
Simplified Explanation
The patent application describes systems and methods for a work distribution service on a multi-tenant platform. The service assigns priority to work items from external systems based on attributes and workflow instructions, and then assigns workers based on priority, workflow information, and worker state.
- The work distribution service assigns priority to work items based on attributes and workflow instructions.
- Workers are assigned to work items based on priority, workflow information, and worker state managed by the external system.
- The work item and workflow instruction are provided by the external system via RESTful APIs.
Potential Applications
The technology described in the patent application could be applied in various industries where work distribution and assignment are crucial, such as customer service, project management, and task automation.
Problems Solved
This technology solves the problem of efficiently distributing and assigning work items from multiple external systems based on priority and workflow information. It streamlines the process of managing workloads and ensures tasks are completed in a timely manner.
Benefits
The benefits of this technology include improved efficiency in work distribution, optimized task assignment based on priority, and better utilization of resources. It also allows for seamless integration with external systems through RESTful APIs.
Potential Commercial Applications
A potential commercial application of this technology could be in the development of a work management platform for businesses looking to streamline their task assignment processes. The platform could offer customizable workflows, priority settings, and worker assignment rules to meet the specific needs of different industries.
Possible Prior Art
One possible prior art for this technology could be existing work management systems that offer similar features for task distribution and worker assignment. These systems may use different algorithms or methods but serve the same purpose of optimizing workloads and improving efficiency.
Unanswered Questions
How does the technology handle scalability and large volumes of work items from multiple external systems?
The patent application does not provide specific details on how the technology addresses scalability and manages a high volume of work items from multiple external systems. It would be important to understand the system's capacity to handle increased workloads and ensure efficient distribution and assignment of tasks.
What security measures are in place to protect sensitive data transmitted between the multi-tenant platform and external systems?
The patent application does not mention any security measures implemented to protect sensitive data exchanged between the multi-tenant platform and external systems. It would be essential to know how the technology ensures data privacy and security compliance, especially when handling workflow instructions and worker attributes.
Original Abstract Submitted
systems and methods for a work distribution service. at a multi-tenant platform that provides a work distribution service for a plurality of external systems, a priority is assigned to a first work item of a first external system. the work item is received via a restful work item api call request. the priority is assigned based on work item attributes of the work item and a workflow instruction corresponding to workflow information specified by the work item. the workflow instruction is provided by the external system via a restful workflow api. a worker is assigned to the work item based on: the priority of the work item, the workflow information, and worker state managed by the first external system via a restful worker api. the worker state includes worker attributes. the work item is generated by the external system, and the workflow instruction is managed by the external system.
