Twilio inc. (20240113992). INTEGRATION OF VOICE SERVICES WITH MESSAGING CONVERSATION SERVICES AT A SOFTWARE AS A SERVICE PLATFORM simplified abstract

INTEGRATION OF VOICE SERVICES WITH MESSAGING CONVERSATION SERVICES AT A SOFTWARE AS A SERVICE PLATFORM

Organization Name

twilio inc.

Inventor(s)

Daniel Jansson of San Francisco CA (US)

Brandon Joel Hawkins of Lafayette CA (US)

Danny Weijian Qian of Milpitas CA (US)

Marc Devens of Jersey City NJ (US)

Dmytro Savin of Tallinn (EE)

INTEGRATION OF VOICE SERVICES WITH MESSAGING CONVERSATION SERVICES AT A SOFTWARE AS A SERVICE PLATFORM - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240113992 titled 'INTEGRATION OF VOICE SERVICES WITH MESSAGING CONVERSATION SERVICES AT A SOFTWARE AS A SERVICE PLATFORM

Simplified Explanation

The abstract describes a patent application related to a communication services platform that allows users to place voice calls based on messaging conversations. Here is a simplified explanation of the abstract:

• A first client device associated with a user account sends a request to place a voice call via an API call.
• The request includes a messaging conversation identifier that is used to obtain messaging conversation data from a data store.
• The messaging conversation data identifies participants of the conversation.
• A recipient of the voice call is identified among the participants based on filter criteria.
• The voice call is then placed to the recipient's telephone number.

Potential Applications

This technology could be applied in various communication services platforms to enhance the user experience by allowing voice calls to be initiated based on messaging conversations.

Problems Solved

This technology solves the problem of seamlessly transitioning from a messaging conversation to a voice call without the need to manually input the recipient's telephone number.

Benefits

The benefits of this technology include improved convenience for users, increased efficiency in initiating voice calls, and a more integrated communication experience.

Potential Commercial Applications

One potential commercial application of this technology could be in messaging apps that offer voice calling features, as it could attract users looking for a more streamlined communication experience.

Possible Prior Art

One possible prior art for this technology could be the integration of voice calling features in messaging apps, but the specific method of identifying recipients based on messaging conversations may be a novel aspect of this patent application.

How does this technology handle privacy and data security concerns?

The article does not address how the platform ensures the privacy and security of messaging conversation data and telephone numbers used for voice calls.

What are the technical requirements for implementing this technology?

The article does not provide information on the technical infrastructure needed to support the integration of voice calling based on messaging conversations.

Original Abstract Submitted

a first request to place a voice call is received via a first application programming interface (api) call from a first client device associated with a first user account of a communication services platform. the first request includes a messaging conversation identifier that identifies a messaging conversation. messaging conversation data associated with the messaging conversation identifier and stored in a data store is obtained. the messaging conversation data identifies participants of the messaging conversation. a recipient of the voice call is identifying, among participants of the messaging conversation, based on filter criteria. the voice call is placed to a telephone number of an end user device associated with the recipient.