Microsoft technology licensing, llc (20240119235). MATRIX BASED BOT IMPLEMENTATION simplified abstract

MATRIX BASED BOT IMPLEMENTATION

Organization Name

microsoft technology licensing, llc

Inventor(s)

Jokko Korhonen of Seattle WA (US)

MATRIX BASED BOT IMPLEMENTATION - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240119235 titled 'MATRIX BASED BOT IMPLEMENTATION

Simplified Explanation

The abstract describes a patent application for a matrix-based bot implementation that involves generating scripts for bots to respond to queries based on a matrix of scenarios, questions, and responses.

• Bots respond to queries using a matrix with scenarios, questions, and responses.
• Scripts are generated for bots based on the analysis of the matrix.
• Each script includes a question, response, and scenario.
• Modifications to the matrix are made based on the differences between generated scripts and pre-existing scripts.

Potential Applications

This technology could be applied in customer service chatbots, virtual assistants, and automated help desks.

Problems Solved

This technology streamlines the process of creating responses for bots, ensuring consistency and accuracy in their interactions with users.

Benefits

The benefits of this technology include improved efficiency in bot responses, enhanced user experience, and reduced human intervention in handling queries.

Potential Commercial Applications

The potential commercial applications of this technology include customer service automation, e-commerce support bots, and virtual customer assistants.

Possible Prior Art

One possible prior art for this technology could be existing chatbot systems that use predefined responses based on user queries.

How does this technology handle complex queries that do not have predefined responses?

This technology may struggle with handling complex queries that require nuanced responses beyond the scope of the predefined matrix.

What measures are in place to ensure the accuracy and relevance of the responses generated by the bots?

It is important to understand the quality control mechanisms in place to prevent bots from providing inaccurate or irrelevant responses to user queries.

Original Abstract Submitted

in some examples, matrix based bot implementation may include obtaining, for a plurality of bots that are used to respond to a query, a matrix that includes entries including a plurality of scenarios, a plurality of questions corresponding to the plurality of scenarios, and a plurality of responses. each response may correspond to a specified question. a plurality of scripts may be generated based on an analysis of the matrix. each script may include at least one question followed by at least one response, and further followed by at least one scenario. for each script, a closest pre-existing script may be identified based on a comparison of the script to pre-existing scripts. for each script, a modification to the matrix may be generated based on a difference in the script from the closest pre-existing script. the bots may be utilized to respond to the query based on the modified matrix.