Google llc (20240135928). CONVERSATIONAL AGENT RESPONSE DETERMINED USING A SENTIMENT simplified abstract
Contents
- 1 CONVERSATIONAL AGENT RESPONSE DETERMINED USING A SENTIMENT
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 CONVERSATIONAL AGENT RESPONSE DETERMINED USING A SENTIMENT - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Potential Applications
- 1.6 Problems Solved
- 1.7 Benefits
- 1.8 Potential Commercial Applications
- 1.9 Possible Prior Art
- 1.10 Original Abstract Submitted
CONVERSATIONAL AGENT RESPONSE DETERMINED USING A SENTIMENT
Organization Name
Inventor(s)
Johnny Chen of Sunnyvale CA (US)
Thomas L. Dean of Los Altos Hills CA (US)
Qiangfeng Peter Lau of Mountain View CA (US)
Sudeep Gandhe of Sunnyvale CA (US)
Gabriel Schine of Los Banos CA (US)
CONVERSATIONAL AGENT RESPONSE DETERMINED USING A SENTIMENT - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240135928 titled 'CONVERSATIONAL AGENT RESPONSE DETERMINED USING A SENTIMENT
Simplified Explanation
The patent application describes methods, systems, and apparatus for handing off a user conversation between computer-implemented agents. One method involves receiving a digital representation of speech specifying a requirement to establish communication with another agent, and then establishing communication between the agents and the user device.
- Receiving digital speech representation: The computer-implemented agent specific to the user device receives a digital representation of speech encoding an utterance from the user.
- Determining communication requirement: The agent analyzes the utterance to determine if it specifies a requirement to establish communication with another agent.
- Establishing communication: If a communication requirement is identified, the agent establishes communication between the other agent and the user device.
Potential Applications
This technology could be applied in customer service chatbots, virtual assistants, and automated call centers.
Problems Solved
This technology streamlines the process of transferring a user conversation between different computer-implemented agents, improving efficiency and user experience.
Benefits
The benefits of this technology include seamless handoff between agents, quicker resolution of user queries, and enhanced overall user satisfaction.
Potential Commercial Applications
Potential commercial applications of this technology include customer service platforms, virtual assistant software, and automated helpdesk systems.
Possible Prior Art
One possible prior art could be existing systems for transferring calls between human agents in call centers, although the specific technology described in the patent application may offer unique advantages in the context of computer-implemented agents.
Unanswered Questions
How does this technology handle privacy and data security concerns?
The article does not address how the technology ensures the privacy and security of user data during the handoff process.
What are the potential limitations or challenges of implementing this technology in real-world scenarios?
The article does not discuss any potential limitations or challenges that may arise when implementing this technology in practical applications.
Original Abstract Submitted
methods, systems, and apparatus, including computer programs encoded on computer storage media, for handing off a user conversation between computer-implemented agents. one of the methods includes receiving, by a computer-implemented agent specific to a user device, a digital representation of speech encoding an utterance, determining, by the computer-implemented agent, that the utterance specifies a requirement to establish a communication with another computer-implemented agent, and establishing, by the computer-implemented agent, a communication between the other computer-implemented agent and the user device.
