Google llc (20240134893). STREAMING REAL-TIME DIALOG MANAGEMENT simplified abstract

STREAMING REAL-TIME DIALOG MANAGEMENT

Organization Name

google llc

Inventor(s)

David Elson of Port Washington NY (US)

Christa Wimberley of Mountain View CA (US)

Benjamin Ross of Mountain View CA (US)

David Eisenberg of New York NY (US)

Sudeep Gandhe of Mountain View CA (US)

Kevin Chavez of Mountain View CA (US)

Raj Agarwal of Mountain View CA (US)

STREAMING REAL-TIME DIALOG MANAGEMENT - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240134893 titled 'STREAMING REAL-TIME DIALOG MANAGEMENT

Simplified Explanation

The abstract describes a system and method for real-time dialog management that does not rely on traditional turn-taking. The method involves generating candidate responses to triggering events, updating a list of accepted or pending responses, and determining if a response meets a confidence threshold before providing it.

• Generating candidate responses to triggering events
• Updating a list of accepted or pending responses
• Determining if a response meets a confidence threshold before providing it
• Waiting for the next triggering event if no suitable response is found

Potential Applications

This technology could be applied in customer service chatbots, virtual assistants, and automated call center systems.

Problems Solved

This technology solves the problem of delays in dialog systems caused by traditional turn-taking methods.

Benefits

The benefits of this technology include faster response times, improved user experience, and more efficient dialog management.

Potential Commercial Applications

Potential commercial applications include chatbot platforms, customer service software, and virtual assistant devices.

Possible Prior Art

One possible prior art could be traditional turn-taking dialog systems used in chatbots and virtual assistants.

What are the potential limitations of this technology?

Potential limitations of this technology could include:

• Difficulty in accurately determining confidence scores for candidate responses
• Limited adaptability to complex dialog scenarios

How does this technology compare to existing dialog management systems?

This technology differs from existing dialog management systems by focusing on real-time responses rather than turn-taking, leading to faster and more efficient interactions.

Original Abstract Submitted

systems and methods provides for dialog management in real-time rather than turn taking. an example method included generating first candidate responses to triggering event. the triggering event may be receipt of a live stream chunk for the dialog or receipt of a backend response to a previous backend request for a dialog shema. the method also includes updating a list of candidate responses that are accepted or pending with at least on of the first candidate responses, and determining, for the triggering event, whether the list of candidate responses includes a candidate response that has a confidence score that meets a triggering threshold. the method also includes waiting for a next triggering event without providing a candidate response when the list does not include a candidate response that has a confidence score that meets the triggering threshold.