Capital one services, llc (20240112229). FACILITATING RESPONDING TO MULTIPLE PRODUCT OR SERVICE REVIEWS ASSOCIATED WITH MULTIPLE SOURCES simplified abstract
Contents
- 1 FACILITATING RESPONDING TO MULTIPLE PRODUCT OR SERVICE REVIEWS ASSOCIATED WITH MULTIPLE SOURCES
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 FACILITATING RESPONDING TO MULTIPLE PRODUCT OR SERVICE REVIEWS ASSOCIATED WITH MULTIPLE SOURCES - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Potential Applications
- 1.6 Problems Solved
- 1.7 Benefits
- 1.8 Potential Commercial Applications
- 1.9 Possible Prior Art
- 1.10 Unanswered Questions
- 1.11 Original Abstract Submitted
FACILITATING RESPONDING TO MULTIPLE PRODUCT OR SERVICE REVIEWS ASSOCIATED WITH MULTIPLE SOURCES
Organization Name
Inventor(s)
Jerry Wagner of Chesterfield VA (US)
Mario Munoz of Richmond VA (US)
FACILITATING RESPONDING TO MULTIPLE PRODUCT OR SERVICE REVIEWS ASSOCIATED WITH MULTIPLE SOURCES - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240112229 titled 'FACILITATING RESPONDING TO MULTIPLE PRODUCT OR SERVICE REVIEWS ASSOCIATED WITH MULTIPLE SOURCES
Simplified Explanation
A monitoring platform processes reviews and prompts responses from users
- The monitoring platform identifies products or services and collects reviews from various sources.
- It analyzes the reviews to gather additional information and selects a specific review using a machine learning model.
- The platform displays a prompt on a client device for a response to the chosen review and posts the response to the associated source.
Potential Applications
This technology could be applied in e-commerce platforms, social media websites, and customer feedback systems.
Problems Solved
This technology streamlines the process of collecting and responding to reviews, improving customer engagement and brand reputation management.
Benefits
The platform automates the review monitoring process, increases user interaction, and enhances the overall customer experience.
Potential Commercial Applications
"Enhancing Customer Engagement and Brand Reputation Management through Automated Review Monitoring"
Possible Prior Art
One possible prior art could be the use of sentiment analysis tools to analyze reviews and gather insights from customer feedback.
Unanswered Questions
1. How does the monitoring platform ensure the authenticity of the reviews collected from various sources? 2. What measures are in place to handle negative or inappropriate responses from users to the reviews?
Original Abstract Submitted
a monitoring platform may obtain information that identifies a product or service and may collect one or more reviews associated with the product or service from a plurality of sources, wherein each review includes respective review information. the monitoring platform may process the one or more reviews to determine respective additional review information associated with each review of the one or more reviews. the monitoring platform may select, using a machine learning model, a particular review, of the one or more reviews, based on the review information and the additional review information associated with the one or more reviews. the monitoring platform may cause display, on a display of a client device, of a prompt for a response to the particular review and may obtain the response from the client device. the monitoring platform may cause the response to be posted to a source associated with the particular review.
