20240056527. METHOD FOR SMART GAS PERSONALIZED FEEDBACK SERVICE AND INTERNET OF THINGS (IOT) SYSTEM THEREOF simplified abstract (CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.)
Contents
METHOD FOR SMART GAS PERSONALIZED FEEDBACK SERVICE AND INTERNET OF THINGS (IOT) SYSTEM THEREOF
Organization Name
CHENGDU QINCHUAN IOT TECHNOLOGY CO., LTD.
Inventor(s)
METHOD FOR SMART GAS PERSONALIZED FEEDBACK SERVICE AND INTERNET OF THINGS (IOT) SYSTEM THEREOF - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240056527 titled 'METHOD FOR SMART GAS PERSONALIZED FEEDBACK SERVICE AND INTERNET OF THINGS (IOT) SYSTEM THEREOF
Simplified Explanation
The present disclosure describes a method for smart gas personalized feedback service and an Internet of Things (IoT) system.
- The method involves receiving a call message from a target customer related to gas business through a call center.
- The service category corresponding to the call message is determined, along with the feedback mode.
- If the feedback mode is manual, a target operator is determined to provide feedback to the customer.
- If the feedback mode is automatic, a feedback content is determined using a knowledge map based on the service category and sent to the customer.
- Potential Applications:**
- Gas utility companies can use this technology to provide personalized feedback and improve customer service. - IoT systems can integrate this method to enhance gas management platforms.
- Problems Solved:**
- Lack of personalized feedback in gas services. - Inefficient communication between customers and gas utility companies.
- Benefits:**
- Improved customer satisfaction. - Efficient feedback mechanism. - Enhanced gas management platform.
Original Abstract Submitted
the embodiment of the present disclosure provides a method for smart gas personalized feedback service and an internet of things (iot) system thereof. the method is implemented based on a smart gas management platform. the method includes: receiving a call message of a target customer through a call center, and a content of the call message being related to a gas business; determining a service category corresponding to the call message based on the call message, and determining a feedback mode; in response to the feedback mode being manual feedback, determining a target operator through the call center to feed back a call of the target customer; and in response to the feedback mode being automatic feedback, determining, using a knowledge map, a feedback content through the call center based on the service category corresponding to the call message, and sending the feedback content to the target customer.
