20240055018. ITERATIVE SPEECH RECOGNITION WITH SEMANTIC INTERPRETATION simplified abstract (Verint Americas Inc.)

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ITERATIVE SPEECH RECOGNITION WITH SEMANTIC INTERPRETATION

Organization Name

Verint Americas Inc.

Inventor(s)

Michael Levy of Melville NY (US)

Jay Miller of Arvada CO (US)

ITERATIVE SPEECH RECOGNITION WITH SEMANTIC INTERPRETATION - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240055018 titled 'ITERATIVE SPEECH RECOGNITION WITH SEMANTIC INTERPRETATION

Simplified Explanation

An interactive voice response (IVR) system with iterative speech recognition and semantic interpretation is described in this patent application. The system aims to determine when a user has finished speaking, saving them time and frustration. Here are the key points:

  • The IVR system can receive audio input representing human speech and transcribe it into text.
  • It can then analyze the text to determine its semantic meaning.
  • If the semantic meaning corresponds to a valid input or response, the system can determine that the user input is complete.
  • The system can respond to the user after a predetermined period of silence from the user.
  • If the semantic meaning does not correspond to a valid input, the system can determine that the user input is not complete.
  • The system can wait for a second predetermined time period before determining that the user has finished speaking.

Potential applications of this technology:

  • Customer service: The IVR system can be used in call centers to automate customer interactions and provide efficient responses.
  • Voice assistants: This technology can enhance voice assistants by accurately understanding and responding to user queries.
  • Transcription services: The system can be used to transcribe audio recordings into text, saving time and effort.

Problems solved by this technology:

  • Time-saving: Users no longer need to wait for prompts or manually indicate when they have finished speaking.
  • Improved user experience: The system reduces frustration by accurately determining when a user has completed their input.
  • Enhanced efficiency: The IVR system can process and respond to user inputs more quickly and accurately.

Benefits of this technology:

  • Increased productivity: Users can complete tasks more efficiently as the system accurately understands their inputs.
  • Improved customer satisfaction: The IVR system provides a seamless and user-friendly experience, enhancing customer satisfaction.
  • Cost savings: By automating certain interactions, businesses can reduce the need for human operators and save on labor costs.


Original Abstract Submitted

an interactive voice response (ivr) system including iterative speech recognition with semantic interpretation is deployed to determine when a user is finished speaking, thus saving them time and frustration. the ivr system can repeatedly receive an audio input representing a portion of human speech, transcribe the speech into text, and determine a semantic meaning of the text. if the semantic meaning corresponds to a valid input or response to the ivr system, then the ivr system can determine that the user input is complete and respond to the user after the user is silent for a predetermined time period. if the semantic meaning does not correspond to a valid input to the ivr system, the ivr system can determine that the user input is not complete and can wait for a second predetermined time period before determining that the user has finished speaking.

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