20240040041. METHOD AND SYSTEM FOR MANAGING AN INCIDENT CALL simplified abstract (MOTOROLA SOLUTIONS INC.)
Contents
METHOD AND SYSTEM FOR MANAGING AN INCIDENT CALL
Organization Name
Inventor(s)
MELANIE King of WESLEY CHAPEL FL (US)
ALISA Jamnongpipatkul of INVERNESS IL (US)
PRANAY Muchandi of PLANTATION FL (US)
METHOD AND SYSTEM FOR MANAGING AN INCIDENT CALL - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240040041 titled 'METHOD AND SYSTEM FOR MANAGING AN INCIDENT CALL
Simplified Explanation
The patent application describes a system and method for managing an incident call between a public safety responder and a target. The system and method analyze the audio of the call to determine a trusted side and a target side. Based on this analysis, the system determines that the trusted side should be modified to create a suitable call environment for the target side. This is achieved by injecting background audio at the trusted side to create the desired perception at the target side.
- The system and method analyze the audio of an incident call to determine the trusted side and target side.
- Based on the audio analytics, the system determines that modifications are needed at the trusted side to create a suitable call environment for the target side.
- Background audio is injected at the trusted side to create the desired perception at the target side.
Potential applications of this technology:
- Public safety communication systems
- Emergency response systems
- Call centers for emergency services
Problems solved by this technology:
- Ensures that the target side of an incident call perceives a suitable call environment, even if the actual environment is different.
- Improves communication and understanding between public safety responders and targets in emergency situations.
Benefits of this technology:
- Enhanced communication and comprehension during incident calls.
- Improved situational awareness for public safety responders.
- Increased efficiency and effectiveness of emergency response systems.
Original Abstract Submitted
a system and method are provided for managing an incident call between a public safety responder and a target. once an incident call is established, the system and method perform audio analytics on the call to determine a trusted side of the call and a target side of the call. the method and system determine, based on the audio analytics of the call, that the trusted side of the call should be modified to create a suitable call environment perception for the target side of the call. modifications are then made at the trusted side of the call by injecting background audio to create the suitable call environment to be heard at the target side of the call.
