20240040039. Selectable Controls for Interactive Voice Response Systems simplified abstract (GOOGLE LLC)
Selectable Controls for Interactive Voice Response Systems
Organization Name
Inventor(s)
Brandon Charles Barbello of Mountain View CA (US)
Shenaz Zack of San Mateo CA (US)
Tim Wantland of San Francisco CA (US)
Jan Piotr Jedrzejowicz of San Francisco CA (US)
Selectable Controls for Interactive Voice Response Systems - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240040039 titled 'Selectable Controls for Interactive Voice Response Systems
Simplified Explanation
The patent application describes systems and techniques for enhancing interactive voice response (IVR) systems by enabling selectable controls. These systems and techniques can determine if audio data from a voice or video call includes multiple selectable options. The third party in the call audibly provides these options. The computing device can then determine a text description of the options and display them as selectable controls on a display. The user can select a control to indicate their chosen option.
- Systems and techniques for selectable controls in IVR systems
- Determine if audio data includes multiple selectable options
- Third party audibly provides selectable options during the call
- Computing device determines text description of options
- Display two or more selectable controls on a display
- User can select a control to indicate their chosen option
- Improves user experience with voice and video calls
- Makes IVR systems easier to navigate and understand
Potential Applications
- Call centers and customer service systems
- Automated phone systems
- Voice and video conferencing platforms
- Virtual assistants and chatbots
Problems Solved
- Difficulties in navigating and understanding IVR systems
- Limited options for users to interact with voice and video calls
- Lack of visual representation of selectable options
Benefits
- Enhanced user experience with voice and video calls
- Improved navigation and understanding of IVR systems
- Increased efficiency in selecting options during calls
- Better accessibility for users with visual impairments
Original Abstract Submitted
this document describes systems and techniques to enable selectable controls for interactive voice response (ivr) systems. the described systems and techniques can determine whether audio data associated with a voice or video call between a user of a computing device and a third party includes multiple selectable options. the third party audibly provides the selectable options during the call. in response to determining that the audio data includes the selectable options, the computing device can determine a text description of the multiple selectable options. the described systems and techniques can then display two or more selectable controls on a display. the user can select a selectable control to indicate a selected option of the multiple selectable options. in this way, the described systems and techniques can improve a user experience with voice calls and video calls by making ivr systems easier to navigate and understand.
