20240037205. Systems and Methods for Virtual Assistant Enhanced Access of Services Related to Private Information Using a Voice-Enabled Device simplified abstract (Anthem, Inc.)

Systems and Methods for Virtual Assistant Enhanced Access of Services Related to Private Information Using a Voice-Enabled Device

Organization Name

Anthem, Inc.

Inventor(s)

Anil Bhatt of Indianapolis IN (US)

Widya Harianto of Woodland Hills CA (US)

Elizabeth Basnight of Indianapolis IN (US)

Narasimha Adapa of Moorpark CA (US)

Kennis Dees of Palm Harbor FL (US)

Trupti Doshi of Mason OH (US)

Elizabeth Kwo of Cambridge MA (US)

Anthony Nguyen of Pacific Palisades (CA)

Alicia Staffier of Worcester MA (US)

Kiran Kumar Simhadri of San Jose CA (US)

Systems and Methods for Virtual Assistant Enhanced Access of Services Related to Private Information Using a Voice-Enabled Device - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240037205 titled 'Systems and Methods for Virtual Assistant Enhanced Access of Services Related to Private Information Using a Voice-Enabled Device

Simplified Explanation

The abstract describes a system and method for interacting with a voice-assisted member interface using a voice-enabled apparatus. The voice-enabled apparatus is separate from the provider and includes a microphone, speaker, and processor. The processor is configured to perform functions in response to audio signals received at the microphone.

• The patent/application is for a system and method for interacting with a voice-assisted member interface.
• The system involves a voice-enabled apparatus hosted by an apparatus vendor.
• The voice-enabled apparatus includes a microphone, speaker, and processor.
• The processor is responsible for performing functions based on audio signals received at the microphone.
• The voice-enabled apparatus is separate from the provider backend server.

Potential Applications:

• Voice-controlled virtual assistants or chatbots.
• Voice-activated smart home devices.
• Voice-based customer service or support systems.
• Voice-controlled navigation or automotive systems.

Problems Solved:

• Enables hands-free and voice-based interaction with a member interface.
• Provides a convenient and efficient way to perform functions using audio signals.
• Reduces the need for manual input or physical interaction with devices.

Benefits:

• Enhanced user experience through voice-based interaction.
• Increased accessibility for individuals with limited mobility or disabilities.
• Improved efficiency and productivity by eliminating the need for manual input.
• Potential for integration with various devices and systems for seamless voice control.

Original Abstract Submitted

a system and method for interacting with a voice-assisted member interface hosted by a provider backend server of a provider using a voice enabled-apparatus hosted by an apparatus vendor separate and distinct from the provider, the voice-enabled apparatus including a microphone unit, a speaker and a processor coupled to the microphone unit and the speaker, the processor configured to cause the voice-enabled apparatus to perform one or more functions in response to audio signals received at the microphone unit.