20240031250. SYSTEM AND METHOD FOR IDENTIFYING PERFORMANCE ISSUES WITH SERVICE PROVIDERS THAT PROVIDE A SERVICE TO SUPPORT A SECURITY SYSTEM OF A FACILITY simplified abstract (Honeywell International Inc.)

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SYSTEM AND METHOD FOR IDENTIFYING PERFORMANCE ISSUES WITH SERVICE PROVIDERS THAT PROVIDE A SERVICE TO SUPPORT A SECURITY SYSTEM OF A FACILITY

Organization Name

Honeywell International Inc.

Inventor(s)

Manjunatha Divakara of Tumkur (IN)

SYSTEM AND METHOD FOR IDENTIFYING PERFORMANCE ISSUES WITH SERVICE PROVIDERS THAT PROVIDE A SERVICE TO SUPPORT A SECURITY SYSTEM OF A FACILITY - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240031250 titled 'SYSTEM AND METHOD FOR IDENTIFYING PERFORMANCE ISSUES WITH SERVICE PROVIDERS THAT PROVIDE A SERVICE TO SUPPORT A SECURITY SYSTEM OF A FACILITY

Simplified Explanation

The abstract describes a method for identifying performance issues with service providers. Here is a simplified explanation of the patent application:

  • The method involves storing service level thresholds for each service provider, which define the expected service level for the service provided by that provider.
  • During the operation of the security system, notifications generated by the system are received.
  • The method compares the service level parameters with the service level thresholds to determine if the service provided by any of the service providers falls below the expected service level.
  • If a service provider's performance falls below the expected level, a notification is sent to the operator of the security system.

Potential applications of this technology:

  • This method can be applied in various industries where service providers are involved, such as telecommunications, cloud computing, or managed services.
  • It can be used in security systems to monitor the performance of security service providers.

Problems solved by this technology:

  • The method solves the problem of identifying performance issues with service providers by comparing their actual performance with the expected service level.
  • It allows for proactive monitoring and detection of service level deviations, enabling timely actions to be taken.

Benefits of this technology:

  • The method provides a systematic approach to identify and address performance issues with service providers.
  • It helps ensure that service providers meet the expected service levels, improving overall service quality.
  • The method enables operators to be notified promptly when service levels fall below expectations, allowing for quick resolution of issues.


Original Abstract Submitted

a method for identifying performance issues with service providers includes storing one or more service level thresholds for each of the service providers, that define at least in part an expected service level for the service provided by the corresponding service provider. during operation of the security system, one or more notifications generated by the security system are received. one or more of the service level parameters may be compared with one or more of the service level thresholds to determine when the service provided by one or more of the service providers falls below the corresponding expected service level. a notification is sent to an operator of the security system when the service provided by one or more of the service providers falls below the corresponding expected service level.

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