20240020115. SMART ONLINE DOCUMENTATION simplified abstract (Dell Products L.P.)
Contents
SMART ONLINE DOCUMENTATION
Organization Name
Inventor(s)
Robert Barrett of Austin TX (US)
Nicole Reineke of Northborough MA (US)
SMART ONLINE DOCUMENTATION - A simplified explanation of the abstract
This abstract first appeared for US patent application 20240020115 titled 'SMART ONLINE DOCUMENTATION
Simplified Explanation
The system described in the patent application is capable of associating tags with online documentation content and tracking user events in a user interface. These user events are linked to a user account. The system calculates scores for each tag based on the user events associated with them. It then presents the online documentation content to the user based on their user account, prioritizing the content that corresponds to tags with scores above a defined threshold value.
- The system can associate tags with online documentation content.
- It tracks user events in a user interface and links them to a user account.
- Scores are determined for each tag based on the user events.
- The system presents online documentation content to the user based on their user account.
- The content presented corresponds to tags with scores above a defined threshold value.
Potential applications of this technology:
- Online help systems: The system can be used to provide personalized and relevant documentation content to users based on their interactions and preferences.
- E-learning platforms: The system can enhance the learning experience by presenting documentation content tailored to the user's needs and interests.
- Technical support: The system can assist support agents by suggesting relevant documentation content based on the user's account and previous interactions.
Problems solved by this technology:
- Information overload: The system helps users navigate through large amounts of documentation content by presenting them with the most relevant information based on their interactions.
- Personalization: The system addresses the challenge of providing personalized content by considering the user's account and interactions.
- Efficiency: By presenting the most relevant content first, the system improves the efficiency of accessing and utilizing online documentation.
Benefits of this technology:
- Improved user experience: Users receive personalized and relevant documentation content, leading to a more efficient and satisfying experience.
- Time-saving: Users can quickly access the most relevant information without having to search through extensive documentation.
- Enhanced productivity: The system assists users in finding the information they need, allowing them to accomplish tasks more efficiently.
Original Abstract Submitted
a system can associate respective tags with respective online documentation content. the system can track user events in interacting with a user interface, wherein the user events are associated with a user account. the system can determine respective scores for respective tags based on the user events and the respective tags. the system can present first online documentation content of the respective online documentation content with the user account based the first online documentation content corresponding to a first tag of the respective tags having a first score of the respective scores that is determined to be above a defined threshold value.
