20240013533. USER SCANNING AND ONE-WAY AUGMENTED REALITY VIEWING SYSTEM simplified abstract (Truist Bank)

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USER SCANNING AND ONE-WAY AUGMENTED REALITY VIEWING SYSTEM

Organization Name

Truist Bank

Inventor(s)

Michael Anthony Dascola of Clayton NC (US)

Jacob Atticus Grady of Raleigh NC (US)

Kaitlyn Stahl of Raleigh NC (US)

USER SCANNING AND ONE-WAY AUGMENTED REALITY VIEWING SYSTEM - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240013533 titled 'USER SCANNING AND ONE-WAY AUGMENTED REALITY VIEWING SYSTEM

Simplified Explanation

The abstract describes an augmented reality customer interaction system that uses a transparent panel and a camera device to capture visual data from an area adjacent to the panel. The visual data includes identifying features of a customer located in that area. The system also includes a projection system that projects information on the first side of the transparent panel, which may include customer interaction data retrieved from a data store based on the identifying features of the customer.

  • The system uses a transparent panel and a camera device to capture visual data from an area adjacent to the panel.
  • The visual data includes identifying features of a customer located in that area.
  • A projection system is used to project information on the first side of the transparent panel.
  • The projected information may include customer interaction data retrieved from a data store based on the identifying features of the customer.

Potential Applications:

  • Retail stores can use this system to provide personalized customer experiences by projecting relevant information based on the customer's identifying features.
  • Museums and exhibitions can use this system to provide interactive and informative displays to visitors.
  • Customer service centers can utilize this system to quickly access customer information and provide personalized assistance.

Problems Solved:

  • The system eliminates the need for physical displays or screens, providing a more seamless and immersive customer interaction experience.
  • It allows for real-time identification and retrieval of customer information, enhancing efficiency and personalization in customer interactions.

Benefits:

  • Enhanced customer experience through personalized and interactive displays.
  • Improved efficiency in customer interactions by quickly accessing relevant customer information.
  • Increased engagement and interest from customers through the use of augmented reality technology.


Original Abstract Submitted

an augmented reality customer interaction system includes a transparent panel having a first side and a second side that is opposite to the first side, and a camera device configured to capture visual data from an area adjacent to the second side of the transparent panel. the visual data includes identifying features of a customer located in the area with respect to the second side of the transparent panel. the system further includes a projection system configured to project information on the first side of the transparent panel. the information projected on the first side of the transparent panel may include customer interaction data retrieved from a data store based on the identifying features of the customer.

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