20240010224. SYSTEM AND METHOD FOR USING VIRTUAL FIGURES TO SUPPORT USERS OF AUTONOMOUS VEHICLES simplified abstract (GM Cruise Holdings LLC)

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SYSTEM AND METHOD FOR USING VIRTUAL FIGURES TO SUPPORT USERS OF AUTONOMOUS VEHICLES

Organization Name

GM Cruise Holdings LLC

Inventor(s)

Livia Johanna of San Francisco CA (US)

Hailun Zhou of San Francisco CA (US)

Theresa Foy of San Francisco CA (US)

SYSTEM AND METHOD FOR USING VIRTUAL FIGURES TO SUPPORT USERS OF AUTONOMOUS VEHICLES - A simplified explanation of the abstract

This abstract first appeared for US patent application 20240010224 titled 'SYSTEM AND METHOD FOR USING VIRTUAL FIGURES TO SUPPORT USERS OF AUTONOMOUS VEHICLES

Simplified Explanation

The patent application describes a system that provides assistance to users of augmented reality (AR), virtual reality (VR), or mixed reality (MR) devices through the projection of graphical figures. Here are the key points:

  • The system receives a request for assistance from a user of an AR, VR, or MR device.
  • The system assigns the request to an agent who can assist the user.
  • A graphical representation (such as an avatar) of the agent is provided to a device that can project the representation to the user.
  • The user can have a conversation with the graphical representation based on information provided by the agent.
  • An audio filter can be applied to the device to modify the audio content presented, making it appear as if it is produced by the graphical representation.
  • The device can be a part of the AR, VR, or MR device or a separate client device of the user.
  • The device may be mobile.

Potential Applications:

  • Customer support: Users can receive assistance and have conversations with graphical representations of support agents.
  • Training and education: Users can interact with virtual instructors or guides for learning purposes.
  • Entertainment: Users can engage with virtual characters or avatars in immersive gaming experiences.

Problems Solved:

  • Improved user experience: Users can receive assistance and interact with graphical representations, enhancing the overall experience of using AR, VR, or MR devices.
  • Remote assistance: Users can receive help from agents who may not be physically present, expanding the reach of assistance services.

Benefits:

  • Enhanced communication: Users can have conversations with graphical representations, making the assistance more interactive and engaging.
  • Personalized assistance: The system can provide tailored assistance based on the user's needs and preferences.
  • Immersive experience: The combination of graphical representations and modified audio content creates a more immersive and realistic environment for users.


Original Abstract Submitted

assistance can be provided to av users through projection of graphical figures. a system may receive a request for assistance from a user of an av. the system assigns the request to an agent who can assist the user. the system further provides a graphical representation (e.g., an avatar) of the agent to a device that can project the graphical representation to the user. the user can have a conversation with the graphical representation, e.g., based on information provided by the agent. the system can also provide an audio filter to the device for modifying an audio content presented by the device so that the modified audio content appears as if it is made by the graphical representation. the device may be a part of the av or a client device of the user that can present vr, ar, or mr content. the device may be mobile.

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