18522734. MODELING COMMUNICATION DATA STREAMS FOR MULTI-PARTY CONVERSATIONS INVOLVING A HUMANOID simplified abstract (Cisco Technology, Inc.)

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MODELING COMMUNICATION DATA STREAMS FOR MULTI-PARTY CONVERSATIONS INVOLVING A HUMANOID

Organization Name

Cisco Technology, Inc.

Inventor(s)

David C. White, Jr. of St. Petersburg FL (US)

Christopher Shaun Roberts of Spring TX (US)

Magnus Mortensen of Cary NC (US)

Jay Kemper Johnston of Raleigh NC (US)

MODELING COMMUNICATION DATA STREAMS FOR MULTI-PARTY CONVERSATIONS INVOLVING A HUMANOID - A simplified explanation of the abstract

This abstract first appeared for US patent application 18522734 titled 'MODELING COMMUNICATION DATA STREAMS FOR MULTI-PARTY CONVERSATIONS INVOLVING A HUMANOID

Simplified Explanation

The abstract describes a computer-executed process for mimicking human dialog, known as a "humanoid process software," that can participate in multi-party conversations by monitoring and modeling electronic communications.

  • The humanoid process software can uniquely identify and model electronic communications in a conversation.
  • The data from the communications can be labeled, sorted in a database, or arranged in a nodal graph representation.
  • The humanoid can participate in the conversation based on the modeled electronic communications.

Potential Applications

The technology could be applied in customer service chatbots, virtual assistants, and automated call center systems.

Problems Solved

This technology can improve the efficiency and accuracy of automated communication systems by better understanding and responding to human conversations.

Benefits

The benefits of this technology include enhanced customer service experiences, increased productivity in communication processes, and improved accuracy in automated responses.

Potential Commercial Applications

"Enhancing Customer Service with Humanoid Process Software"

Possible Prior Art

One possible prior art could be natural language processing systems used in chatbots and virtual assistants.

Unanswered Questions

How does the technology handle complex or ambiguous conversations?

The article does not provide details on how the technology deals with complex or ambiguous dialogues.

What are the limitations of the technology in real-world applications?

The article does not discuss the potential limitations or challenges of implementing this technology in practical settings.


Original Abstract Submitted

A computer executed process for mimicking human dialog, referred to herein as a “humanoid” or “humanoid process software,” can be configured to participate in multi-parry conversations. The humanoid can monitor electronic communications in a conversation involving the humanoid and at least one other party. The humanoid can model the electronic communications by uniquely identifying each of the electronic communications as a stream of data. For example, the data can be labeled and sorted in a database and/or arranged in a nodal graph representation. The humanoid can participate in the conversation based on the modeling.