18502887. SYSTEMS AND METHODS FOR MULTIMODAL ANALYSIS AND RESPONSE GENERATION USING ONE OR MORE CHATBOTS simplified abstract (STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY)
Contents
- 1 SYSTEMS AND METHODS FOR MULTIMODAL ANALYSIS AND RESPONSE GENERATION USING ONE OR MORE CHATBOTS
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 SYSTEMS AND METHODS FOR MULTIMODAL ANALYSIS AND RESPONSE GENERATION USING ONE OR MORE CHATBOTS - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Potential Applications
- 1.6 Problems Solved
- 1.7 Benefits
- 1.8 Potential Commercial Applications
- 1.9 Possible Prior Art
- 1.10 Original Abstract Submitted
SYSTEMS AND METHODS FOR MULTIMODAL ANALYSIS AND RESPONSE GENERATION USING ONE OR MORE CHATBOTS
Organization Name
STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY
Inventor(s)
Duane L. Marzinzik of Springfield IL (US)
Matthew Mifflin of Bloomington IL (US)
Christopher Burkiewicz of Bloomington IL (US)
SYSTEMS AND METHODS FOR MULTIMODAL ANALYSIS AND RESPONSE GENERATION USING ONE OR MORE CHATBOTS - A simplified explanation of the abstract
This abstract first appeared for US patent application 18502887 titled 'SYSTEMS AND METHODS FOR MULTIMODAL ANALYSIS AND RESPONSE GENERATION USING ONE OR MORE CHATBOTS
Simplified Explanation
The computer system described in the patent application is designed to analyze voice bots by storing completed conversations, analyzing them, determining a quality score for each conversation, and generating a report based on these scores.
- Store completed conversations between users and voice bots
- Analyze the stored conversations
- Determine a quality score for each conversation
- Generate a report based on the scores
Potential Applications
The technology could be applied in customer service settings to evaluate the performance of voice bots and improve user experience.
Problems Solved
This technology helps in identifying strengths and weaknesses in voice bot interactions, allowing for targeted improvements to enhance overall performance.
Benefits
- Enhanced user experience - Improved efficiency in customer service - Data-driven insights for optimizing voice bot interactions
Potential Commercial Applications
The technology could be utilized by companies offering voice bot services to enhance the quality of their products and services.
Possible Prior Art
Prior art may include similar systems for analyzing and evaluating conversational interactions, such as speech recognition software or chatbot analytics tools.
Unanswered Questions
How does the system handle privacy and data security concerns?
The article does not address how the system ensures the privacy and security of the stored conversations and analyzed data. This is an important aspect to consider, especially when dealing with sensitive information in customer interactions.
What measures are in place to prevent bias in the analysis of conversations?
The article does not mention any specific methods or techniques used to mitigate bias in the analysis of conversations. Ensuring unbiased evaluation is crucial for accurate and reliable results in assessing the quality of voice bot interactions.
Original Abstract Submitted
A computer system for analyzing voice bots. The computer system is programmed to: (1) store a plurality of completed conversations, wherein each conversation of the plurality of completed conversations includes a plurality of interactions between a user and a voice bot; (2) analyze the plurality of completed conversations; (3) determine a score for each completed conversation based upon the analysis, the score indicating a quality metric for the corresponding conversation; and/or (4) generate a report based upon the plurality of scores for the plurality of completed conversations.
