18492679. SYSTEM AND METHOD FOR A KIOSK IN THE MOBILE OS simplified abstract (Capital One Services, LLC)

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SYSTEM AND METHOD FOR A KIOSK IN THE MOBILE OS

Organization Name

Capital One Services, LLC

Inventor(s)

Lawrence Douglas of McLean VA (US)

Thomas S. Poole of Chantilly VA (US)

Hannes Jouhikainen of Arlington VA (US)

SYSTEM AND METHOD FOR A KIOSK IN THE MOBILE OS - A simplified explanation of the abstract

This abstract first appeared for US patent application 18492679 titled 'SYSTEM AND METHOD FOR A KIOSK IN THE MOBILE OS

Simplified Explanation

The patent application describes a system and method involving a kiosk processor and a device kiosk on a customer mobile device that allows customers to access content and options from a third party customer service system.

  • Kiosk processor interacts with customer mobile device to display content and options from third party customer service system
  • Customer interaction channel receives requests to access the customer service system
  • Authentication module authenticates customers based on data and input, identifies customer mobile device, and evaluates risk factors
  • Communication interface transmits push notifications to establish secure connection between customer mobile device and customer service system

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      1. Potential Applications
  • Customer service kiosks in retail stores or public spaces
  • Mobile customer service applications for businesses
  • Secure authentication systems for online transactions
      1. Problems Solved
  • Providing customers with easy access to customer service options
  • Ensuring secure authentication and communication between customer devices and service systems
      1. Benefits
  • Improved customer experience with quick access to service options
  • Enhanced security measures for customer authentication and data protection
  • Efficient communication between customers and service providers via mobile devices


Original Abstract Submitted

A system and method include a kiosk processor, a device kiosk on a customer mobile device, which displays via a user interface, content and options for the customer from a third party customer service system, a customer interaction channel that receives, via an associated customer interaction network, a request to access the third party customer service system, an authentication module associated with the kiosk processor that receives customer data and customer input associated with an authentication request to authenticate the customer, identifies a customer mobile device based on device identifiers, and evaluates risk factors associated with the customer mobile device, and a communication interface associated with the kiosk processor, that transmits, via a push notification gateway, a push notification to the device kiosk on the customer mobile device that establishes, via the network, a secure connection between the customer mobile device and the third party customer service system.

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