18462407. REMOTE ASSISTANCE SYSTEM AND REMOTE ASSISTANCE METHOD simplified abstract (TOYOTA JIDOSHA KABUSHIKI KAISHA)
Contents
- 1 REMOTE ASSISTANCE SYSTEM AND REMOTE ASSISTANCE METHOD
- 1.1 Organization Name
- 1.2 Inventor(s)
- 1.3 REMOTE ASSISTANCE SYSTEM AND REMOTE ASSISTANCE METHOD - A simplified explanation of the abstract
- 1.4 Simplified Explanation
- 1.5 Potential Applications
- 1.6 Problems Solved
- 1.7 Benefits
- 1.8 Potential Commercial Applications
- 1.9 Possible Prior Art
- 1.10 Original Abstract Submitted
REMOTE ASSISTANCE SYSTEM AND REMOTE ASSISTANCE METHOD
Organization Name
TOYOTA JIDOSHA KABUSHIKI KAISHA
Inventor(s)
Hiromitsu Kobayashi of Nagoya-shi (JP)
Hiromitsu Urano of Numazu-shi (JP)
REMOTE ASSISTANCE SYSTEM AND REMOTE ASSISTANCE METHOD - A simplified explanation of the abstract
This abstract first appeared for US patent application 18462407 titled 'REMOTE ASSISTANCE SYSTEM AND REMOTE ASSISTANCE METHOD
Simplified Explanation
The abstract of the patent application describes a remote assistance system that uses a database to match operators with similar past assistance scenes to new assistance requests. The system selects an operator based on the similarity of their past experiences to the current assistance scene.
- The system includes a memory storing a database and one or more processors.
- The database manages feature values of feature items for each operator regarding their last assistance scene.
- When a new assistance request is received, the system specifies index items from the feature items.
- The system then identifies candidate operators whose last assistance scene is similar to the current scene based on the feature values of the index items.
- Finally, the system selects an operator to process the new assistance request from the candidate operators.
Potential Applications
This technology could be applied in various industries such as customer service, technical support, remote troubleshooting, and emergency response services.
Problems Solved
1. Efficiently matching operators with relevant experience to new assistance requests. 2. Providing personalized assistance based on past experiences of operators.
Benefits
1. Improved response time and accuracy in providing assistance. 2. Enhanced customer satisfaction through tailored support. 3. Optimal utilization of operator expertise.
Potential Commercial Applications
Optimizing customer support services Enhancing remote technical assistance solutions
Possible Prior Art
One possible prior art could be a system that matches customer service representatives based on their past interactions with customers to provide personalized support.
Unanswered Questions
How does the system ensure data privacy and security of the stored information?
The patent abstract does not provide details on how the system protects the confidentiality of the stored data and ensures secure access to the database.
What measures are in place to prevent bias in the selection of operators for new assistance requests?
The abstract does not mention any mechanisms to avoid bias in the selection process, such as ensuring diversity among the operators or using objective criteria for matching.
Original Abstract Submitted
A remote assistance system according to the present disclosure comprises a memory storing a database and one or more processors. The database manages, for each of a plurality of operators, feature values of a plurality of feature items regarding a last assistance scene. The one or more processors are configured to execute the following first to third processes. The first process is, when a new assistance request is received from s vehicle, specifying one or more index items from the plurality of feature items. The second process is specifying, from the plurality of operators, one or more candidate operators whose the last assistance scene is similar to a current assistance scene based on the feature values of the one or more index items. The third process is selecting an operator to process the new assistance request from the one or more candidate operators.
