18404452. CONVERSATIONAL AGENT RESPONSE DETERMINED USING A SENTIMENT simplified abstract (GOOGLE LLC)

CONVERSATIONAL AGENT RESPONSE DETERMINED USING A SENTIMENT

Organization Name

GOOGLE LLC

Inventor(s)

Johnny Chen of Sunnyvale CA (US)

Thomas L. Dean of Los Altos Hills CA (US)

Qiangfeng Peter Lau of Mountain View CA (US)

Sudeep Gandhe of Sunnyvale CA (US)

Gabriel Schine of Los Banos CA (US)

CONVERSATIONAL AGENT RESPONSE DETERMINED USING A SENTIMENT - A simplified explanation of the abstract

This abstract first appeared for US patent application 18404452 titled 'CONVERSATIONAL AGENT RESPONSE DETERMINED USING A SENTIMENT

Simplified Explanation

The patent application describes methods, systems, and apparatus for handing off a user conversation between computer-implemented agents. One of the methods involves a computer-implemented agent specific to a user device receiving a digital representation of speech encoding an utterance, determining that the utterance specifies a requirement to establish communication with another computer-implemented agent, and establishing communication between the other agent and the user device.

• Simplified Explanation:

  - Technology for transferring user conversations between computer agents based on speech input.

• Explanation:

  - Receiving speech input from a user device.
  - Identifying the need to connect with another computer agent.
  - Establishing communication between the user device and the other agent.

Potential Applications

This technology could be applied in customer service chatbots, virtual assistants, and automated call center systems.

Problems Solved

1. Seamless transfer of user conversations between different computer agents. 2. Efficient handling of user queries and requests through automated systems.

Benefits

1. Improved user experience through smooth conversation handoffs. 2. Enhanced efficiency in automated communication processes. 3. Streamlined interactions between users and computer agents.

Potential Commercial Applications

Optimizing customer support systems with automated conversation handoffs for improved service delivery.

Possible Prior Art

There may be existing technologies related to speech recognition and automated conversation management in customer service and virtual assistant applications.

Question 1:

How does the technology ensure secure communication between the user device and the computer agents?

Answer:

The patent application does not provide specific details on the security measures implemented for communication between the user device and computer agents. Additional information would be needed to address this aspect.

Question 2:

What types of user devices are compatible with this technology, and are there any limitations in terms of device compatibility?

Answer:

The patent application does not specify the types of user devices that can be used with this technology or any potential limitations in device compatibility. Further details would be required to address this question.

Original Abstract Submitted

Methods, systems, and apparatus, including computer programs encoded on computer storage media, for handing off a user conversation between computer-implemented agents. One of the methods includes receiving, by a computer-implemented agent specific to a user device, a digital representation of speech encoding an utterance, determining, by the computer-implemented agent, that the utterance specifies a requirement to establish a communication with another computer-implemented agent, and establishing, by the computer-implemented agent, a communication between the other computer-implemented agent and the user device.